ContributionsMost RecentMost LikesSolutionsRe: Download speeds constantly drop to 30 mbps on a 500 mbps plan. It started up again so I had a tech come out it was a filter in the line so all this time it was a filter the tech pulled out :(. Re: Download speeds constantly drop to 30 mbps on a 500 mbps plan. A tech was going to come out today but this morning I have consistant full speed I think they finally fixed the signal levels on their end all day a rock solid 500 mbps download. Download speeds constantly drop to 30 mbps on a 500 mbps plan. I am getting constant notice 16 and 24 errors on the cable modem. 3 channels get high corrected and uncorrected errors. I am unable to go a full 2 hours before it drops to 30 mbps. SolvedRe: Just got that Big update finished in my neighborhood now speeds have halfed ? no splitters no amplifiers straght line from co to modem brand new cable on my end worked great for almost a week now the speed has been cut in half its not on my end. Just got that Big update finished in my neighborhood now speeds have halfed ? last weekend they finally finished the Big Update we got fliers and E-Mails then this friday internet goes out for an hour no warning and now the download speed is cut in half from mid 550 mbps to 250 mbps. What was the point of the upgrade if we get worse speeds ? Re: Unknown tier internet ? I guess the squeaky wheel gets the oil reset the modem and the speed is back where it used to be still have no idea how much data I am using. Support has no idea either but they instantly wanted to sell me more without telling me how much I used 😞 Unknown tier internet ? I upgraded to Ultimate 500 was getting 450/10 then a week later I couldn't check my data usage and was only getting 200/10 I check my account on my phone it says unknown tier ? Could I get the correct tier resent to my modem tried chat all they did is try to sell me things I don't want. LTE interference with cable modem I keep getting High uncorrectables in 2 cable modem channels at 783MHz and 789MHz did some research and Virizon is known to interfere with those channels. I bought new triple shielded cable from the block to the modem not sure what else I can do to fix the problem ? Can I disable those two channels or is there a way to shield or filter out the interference ? I recently got a firmware update for my SB6190 and have been getting lag spikes non stop is there any way I can get the firmware update again ? For about 2 weeks now I have been getting constant timeout errors on my modem since I noticed a firmware update on my modem I can't log into the interface some times the old firmware seemed to work much better. Re: Huge ping spikes in online gaming - Modern Warfare, CS:GO What cable modem are you using ? Also have you looked at the modem interface 192.168.100.1 in the event log to see if it is detecting any problems with the signal/lost packets ?