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DVR/Cable box is lagging and freezing up
My DVR/Cable box is lagging and freezing up, especially in the evenings and night. When I press the Guide button and begin to scroll, it will freeze up for several seconds and I have to press Exit repeatedly to get it out of the guide. The same happens somtimes when I type in a channel to go to directly. The box will freeze up, but the TV show I'm watching does not freeze. Also sometimes when I am watching a recorded show and hit fast forward, or even rewind, it will keep forwarding after I press Play over and over again. I have to hit a number of buttons to get it to stop fast forwarding, then I have to rewind back to where I wanted it to play. Many times when I am trying to get the box to respond to commands, it will say "One Moment Please..." or other times I get a window that says "We are unable to connect to your cable box." At first I thought it might be a problem with the box, so I took it to the Cox store and swapped it out for a new one, but even the new one has this same problem, and that tells me it's not in the equipment. I had a technician come to the house around lunchtime, but we couldn't duplicate the problem. But as mentioned, it happens at "peak times" like in the evenings when I assume a lot of people are watching TV. I have called tech support many times, and I have done several resets to the box either by requesting a signal to reset, telling the box to reset in the Help menu, and by unplugging the power cable from the back of the box. These don't seem to help. When I've talked to tech support, they tell me that they show my equipment as working properly. Any ideas what could be causing this lag and freezing up?5.6KViews0likes2CommentsDVR Channel Guide showing blocked channels on "Free to Me" setting
One of the things I like most about the new Contour 2 DVRs is the "Free to Me" setting on the channel guide. However, following the free Showtime weekend we recently had in the Ft Walton Beach, FL area, my guide still shows 3 of the 6 Showtime channels in the guide (1240, 1244, 1248 - again in the FWB area) and if I select them, it tells me, as expected, that I need to subscribe to Showtime. I've changed the guide to "All Channels" and other selections, and I've also restarted the box a couple of times to see if this might clear up the glitch. But it still shows those 3 Showtime channels in the Free to Me guide.2.1KViews0likes3CommentsRe: DVR records old episodes as if they were new
Thanks Becky. Yes it makes sense about episodes being on other channels and I've seen that also. I like the option it gives to record only on a specific channel and that's good. I'll stick to my current workaround for now. Thanks!28Views0likes0CommentsDVR records old episodes as if they were new
My previous posts on this subject seemed to have disappeared. Also there seems to be some other discussion on the same topic. My DVR tries to record old episodes of shows as "New" if they aren't marked in the guide as either "New" or "Repeat." I set the DVR to record a series, and to record "New Episodes Only" but I end up with it scheduling several old episodes as well as the new ones. Specfic example: Ridiculousness - the DVR scheduled 27 old episodes (as well as the new ones) and each of those old episodes are not marked in the guide as either New or Repeat. I have to go in and cancel each old episode to be recorded.2.6KViews0likes2CommentsRe: Problems with Contour 2 DVR
I've noticed that if a show is not tagged or designated "Repeat" on the guide, the DVR schedules it to record the episode, but in my case it schedules an entire day of episodes (has been the case with Chicago PD and now an entire lineup of Whose Line is it Anyway on channel 1368 UPHD in Ft Walton Beach, FL - 26 episodes starting at 7:59 on Monday 30 April straight through to 2:00 am on 1 May). When I press info on these scheduled episodes, it does not say "New" or "Repeat." I have set my DVR to record New episodes only, which it does. Now it appears that if the episode is not tagged as a Repeat, the DVR tries to record it like it does a new episode.0Views0likes1CommentRe: Problems with Contour 2 DVR
I have had the Power Save settings on Off for a couple of weeks now and I've run into the same problem twice with no signal sent to my TV. The DVR box has been on each time. So that hasn't solved that problem yet. I set it the power save to 2 hours this morning to see if I have another instance of it.3Views0likes0CommentsProblems with Contour 2 DVR
I'm on the second Contour 2 DVR box since it came out a couple months ago. I swapped out the first one at the suggestion of tech support, having the issues I describe below, but the second box has the same issues. I've had 2 technicians come to my house to check things out in person. I've scheduled the DVR to record shows as "new episodes" only (no repeats) on HD preferred, however it still cues up old shows which aren't new. Case in point: Chicago PD. I've asked it to record "new only" and it will record the new episodes, however it also has scheduled to record 20 episodes which are reruns on channel 1340/Oxygen (Ft Walton Beach, FL area), starting at 5 am on Tuesday March 21 through 2 am on March 21. If I check the info on on one of these reruns, it does not say "Repeat." It's not classifed as either new or repeat as some shows are. Another case in point: Tosh.O, and I've scheduled it to record "new only" and It has cued up to record 25 episodes on channel 1056/Comedy starting at 11 am on March 25 through 10:30 pm. This also happened with Ridiculousness where it cued up to record over 20 episodes of reruns. I cancelled that recording altogether. If I leave this alone, the DVR will end up recording close to 60 reruns of the shows I want. The technician who came to my house and saw this issue said he thinks it's a "glitch" that Cox will push an update on later to "hopefully fix this problem." Another issue I'm having with the new DVR box is that sometimes when I turn on "All Power" which will turn on my TV and I suppose wake up the DVR, is that there will not be a TV signal going to my TV. It's just a screen on my TV which says "No Signal." In this case I have to either reset the box (either go online and ask it to send a signal to reset, or unplug the power), or lately I've had to press the blue illuminated power button on the box to turn it off and then back on again for it to send the signal to my TV. The technician said to set the power preferences to always on, as in do not go into power save, but that hasn't fixed the problem. Along those lines, why have a power save option if I can't use it either? Any thoughts or suggestions? This is all very frustrating. I like the new Contour 2, but I never had these issues with my previous Cox DVR.16KViews0likes18Comments