Fryters
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Re: Current customer and denied options
Another problem is that I have not been able to find an e-mail where to send an e-mail to. On the phone, I was also not able to talk to a supervisor and anyone that could explain to me why other companies can try to work and help their customers but COX simply denied.1View0likes0CommentsCurrent customer and denied options
I have been with Cox for about 3 years now and have never made a long distance phone call on my phone and when I switched from the other company, I remember specifically requesting that no long distance phone calls be allowed to be made from my phone because of children playing or mistakenly usage. Unfortunately I was out of town for two weeks and my mother and mother-in-law made various phone calls to Brazil without my authorization. I contacted Cox to see about a possibility of adding a retroactive long distance service in order to lower this bill and I was denied. I, in fact, do NOT feel responsible for this bill since it was understood between COX and I that the phone was NOT to complete long distance calls to anywhere. They were to impose a BLOCK on my home line. Can someone let me know what are my options, if any?