Frankie
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Re: Discontinuing Raycom Channels (KOLD and ME TV)
Hi BayouBelle.To help, CBS Primetime programming is available for free on www.cbs.com. We can’t disclose the specifics of the negotiations, but RAYCOM is demanding a price increase that’s 250% higher than what we’re currently paying (for programming that’s free over the air.) We’re committed to providing great value to our customers. We’re working hard, and negotiating on our customer’s behalf to get the channel back at a reasonable price.0Views0likes0CommentsEmail Outage Update 8:30 am ET, December 17th
As of 6:30 am ET, access to Cox email has been restored to all customers previously affected by the email outage. All customers should now be able to send and receive email messages. If you lost access to your email during this outage, we have queued your emails received since Friday. You may continue to receive these queued emails over the course of the next several days. These will arrive gradually and may not be delivered in chronological order. Now that service is restored we are moving forward with replacing email storage platform equipment and implementing measures to prevent a reoccurrence of these issues. We will remain intensely focused on this effort until all queued email messages are successfully delivered. Technical teams continue to be on high alert and monitoring systems closely. We deeply regret the impact this outage has had on our customers and truly appreciate their patience as all Cox resources continue to be focused on this restoration effort. Please check back for another update at 3:00 pm. ET7.4KViews0likes17CommentsEmail Outage Update 11:00pm December 16
As of 11 pm ET, access to Cox email has been restored to 55% of our customers previously affected by the email outage. As access is restored, customers will immediately be able to send and receive email messages. Teams will continue to work through the night to bring service back online for all Cox email customers. We expect to have restored access to all customers by late- morning on Monday. We have queued all emails received since Friday. Once access is restored, queued emails will arrive gradually but may not be delivered in chronological order. Customers may continue to receive these queued emails over the course of several days after access is restored. We deeply regret the impact this outage has had on our customers and truly appreciate their patience as all Cox resources continue to be focused on this restoration effort. Please check back for another update Monday at 9:00 a.m. ET.12KViews0likes31CommentsEmail Outage Update 9:00pm December 16
We are continuing to make progress. The system began coming back online shortly before 6pm ET and customers in multiple Cox communities have begun to report that their email access is restored. Our messaging stores are not regionally based, so service will not turn on based on location. We expect to continue to make good progress tonight and, as teams continue to work through the night, additional Cox email customers from across our service areas should see their service restored. As mentioned in our 3pm post, all messages that have been received since Friday are queued in our system and we anticipate delivering messages to customers on a rolling basis as we bring the platform back online. Your queued emails will arrive gradually and may not be delivered in chronological order. You may continue to receive these queued emails over the course of several days after your service is restored. Thank you for your continued patience. Please check back for another update at 11 p.m. ET.9.8KViews0likes43CommentsEmail Outage Update 6:10pm December 16
As of 6pm ET, service restoration efforts are progressing. The system is beginning to come back online. Service could be intermittent as we work to fully recover. Some customers may be able to access emails starting tonight. This is a lengthy process and we still do not know when service will be restored for all customers. Once your email access is restored, you will immediately be able to send and receive new messages. Currently, all messages that have been received since Friday are queued in our system and we anticipate delivering messages to customers on a rolling basis as we bring the platform back online. Your queued emails will arrive gradually and may not be delivered in chronological order. You may continue to receive these queued emails over the course of several days after your service is restored. We are happy to share this positive progress with you and will remain steadfastly focused on this effort until fully resolved. We deeply regret the impact this has had, especially at a time when many customers are busy preparing for holiday celebrations with their families and friends. Please check back for another update at 9 p.m. ET.18KViews0likes80CommentsEmail Outage Update 3:30pm December 16
First we want to acknowledge the impact of the residential email service outage on our customers. We know this experience is not consistent with our promise to deliver reliable products and services, and sincerely apologize for the frustration this has caused. Here is what we know: 1) We have isolated the cause to an issue within the email storage platform that supports Cox Residential Email in service areas in our Midwest and East Coast regions. This outage does not affect Cox Business customers. 2) Cox technical teams are working around the clock with email platform vendors to restore service as quickly and safely as possible. Unfortunately, we do not expect services to be restored today. 3) This outage is not the result of a cyber-attack or any form of cyber terrorism. 4) Some customers have asked about a redundant backup system. Our enterprise infrastructure exceeds industry standards and includes multiple levels of support designed to ensure reliability. Unfortunately, this outage affected the primary and secondary failover(back-up)systems. 5) Our email service is supported by multiple servers. As we successfully bring each server back online, customers on that server will be able to access their email. 6) Currently, all messages that have been received since Friday are queued in our system and we anticipate delivering messages to customers on a rolling basis as we bring the platform back online. 7) We cannot provide a definitive restoration time, but are expecting multiple phases, including when customers will be able to send and receive new messages as well as the delivery of currently queued emails. 8) If you must send or receive an email during this outage, you may want to create a temporary new email account from a service such as Yahoo! or Hotmail. This will not allow you to gain access to your cox.net account. However, you will be able to send and receive email while your cox.net email is inaccessible. We want to reiterate our commitment to restore services to our customers as soon as possible. As we stated earlier today, the multiple components and processes that make up our email system require care, and some time, to bring them back online. Our next update will be around 6:00pm Eastern.18KViews0likes70CommentsEmail Outage Update Noon December 16
Our teams are making progress in our email service restoration efforts. Through our investigation, we have isolated the cause of the failureto the email system platform which ultimately affected both the primary and secondary failover(back-up)systems. Currently, all incoming messages are queued in our system and we expect to deliver messages to customers on a rolling basisas we bring the systems back online. Teams across all levels of our organization remain intensely focused on the restoration efforts. Unfortunately, we do not expect services to be restored today. We do understand the impact this is having on our customers, which is why we have deployed every resource possible to working this issue. While we are focused on restoring email access as quickly as possible, the multiple components and processes that make up our email system require care, and some time, to bring them back online. Our next scheduled update is 3pm, however we will update this Alert with new information as we have it.15KViews0likes62CommentsEmail Outage Update 9 a.m. December 16
9 a.m. December 16 Since our update at 1 a.m., our teams continue to make progress in restoring email service to our customers in the Midwest and East Coast regions. Teams across all levels of our organization are focused on the recovery and we truly apologize for the inconvenience this has caused. At this time we cannot provide an estimated time for recovery, but will continue to work around the clock until email service is restored.21KViews0likes105CommentsEmail Outage Update 1am, ET, December 16th
As of 1am, ET, December 16 th Restoration effortscontinue and we are actively exploring multiple approaches to restore email services. All available resources are engaged across multiple teams. These teams will continue working around the clock until your email is restored. Based on our investigation, event logs, and other data available to us, we have no indication that this incident is the result of a security breach that would put customer information at risk. We will provide additional updates by 9am. We sincerely apologize for the inconvenience this is causing you.17KViews0likes50Comments