ContributionsMost RecentMost LikesSolutionsRe: PLEASE upgrade your phone number blocking feature! Wow. I got online to see if theirs a way to block incessant robo,sales or bill collector calls. It's been a rough year, so there are plenty. I agree with all the complaints and that Cox being our "enemy of the digital age" would be a more accurate commercial. The national "Do not call" is a joke as I get no less than 10 a day. We should NOT have to pay even more to control this problem. After job loss and having to cancel my cell phone, I decided to use mylandline for the first time in ten years. I'd only kept it on after the "loyalty" department stated my internet and TV would INCREASE in price if landline were cancelled. It's truly an unethical sham and I'm confident Cox doesn't care that customers are bombarded by these calls as it leads to more customers having to upgrade to the digital plan. Having kept my landline active without touching it for years, I just realized my account was charged $15 for exceeding my monthly call allotment. I'm sure these calls didn't cost Cox a dime, yet another way to hustle loyal customers. When reading another disgruntled customer mention a home phone that allows us to control incoming sales calls, I was eager to get the brand. Lo and behold, a Cox moderator chimes in refusing to allow her to mention it. If only Cox were half that efficient when it comes to actually helping their customers. I also agree the money spent on incessant TV commercials could be put to better use by providing a service that is worthwhile. My internet is subpar, I have to reset my cable box at least monthly and my landline is inundated with unwanted calls on a daily basis. I've lost an obscene amount of programming due to DVR problems, in addition to "currently off air" error messages when trying to record. Needless to say, Cox does nothing to compensate for this inconvenience. I'm a single mom, out of work and have increasingly grown sick of the categoricalindifference Cox exudes. One would think the sweeping leap toward cutting the cord would compel Cox to change theirgreedy ways, but that doesn't seem to be on the agenda. In August, I'd finally had enough and removed my automatic payment information from my account. At the very least, hoping I'd pay more attention to unsrupulouscharges. Somehow,my account was still charged for September. I'd finally had enough and requested my service be cancelled after an exceptionally frustrating month.I did so via "chat" and was pleased to speak with someone that actually seemed concerned and conscientious. I expressed Iwas unable to call customer service and had no interest in being sucked back in by loyalty. He stated mycredit card information was removed from my account and that it would indeed be cancelled after the current month. (October). While not surprised, I was furious when my account was charged again for October. Based on history, I shouldn't have counted on myaccount not being cancelled, but times are tight and I did. That debit resulted in 9 NSF overdraft fees from Wells Fargo. Each costing, $35. Ultimately, I believe our "friend in the digital age" will lose enough customers that it's either forced to change its ways or close its doors. I'm confident I'll be told this rant is "off topic" or be otherwise removed, but I'm no longer going to tolerate the complete disregard for consumer interest. I will find another forum that's not monitored by big brother and join forces to put an end to this nonsense. Re: PLEASE upgrade your phone number blocking feature! Wow. I got online to see if theirs a way to block incessant robo,sales or bill collector calls. It's been a rough year, so there are plenty. I agree with all the complaints and that Cox being our "enemy of the digital age" would be a more accurate commercial. The national "Do not call" is a joke as I get no less than 10 a day. We should NOT have to pay even more to control this problem. After job loss and having to cancel my cell phone, I decided to use mylandline for the first time in ten years. I'd only kept it on after the "loyalty" department stated my internet and TV would INCREASE in price if landline were cancelled. It's truly an unethical sham and I'm confident Cox doesn't care that customers are bombarded by these calls as it leads to more customers having to upgrade to the digital plan. Having kept my landline active without touching it for years, I just realized my account was charged $15 for exceeding my monthly call allotment. I'm sure these calls didn't cost Cox a dime, yet another way to hustle loyal customers. When reading another disgruntled customer mention a home phone that allows us to control incoming sales calls, I was eager to get the brand. Lo and behold, a Cox moderator chimes in refusing to allow her to mention it. If only Cox were half that efficient when it comes to actually helping their customers. I also agree the money spent on incessant TV commercials could be put to better use by providing a service that is worthwhile. My internet is subpar, I have to reset my cable box at least monthly and my landline is inundated with unwanted calls on a daily basis. I've lost an obscene amount of programming due to DVR problems, in addition to "currently off air" error messages when trying to record. Needless to say, Cox does nothing to compensate for this inconvenience. I'm a single mom, out of work and have increasingly grown sick of the categoricalindifference Cox exudes. One would think the sweeping leap toward cutting the cord would compel Cox to change theirgreedy ways, but that doesn't seem to be on the agenda. In August, I'd finally had enough and removed my automatic payment information from my account. At the very least, hoping I'd pay more attention to unsrupulouscharges. Somehow,my account was still charged for September. I'd finally had enough and requested my service be cancelled after an exceptionally frustrating month.I did so via "chat" and was pleased to speak with someone that actually seemed concerned and conscientious. I expressed Iwas unable to call customer service and had no interest in being sucked back in by loyalty. He stated mycredit card information was removed from my account and that it would indeed be cancelled after the current month. (October). While not surprised, I was furious when my account was charged again for October. Based on history, I shouldn't have counted on myaccount not being cancelled, but times are tight and I did. That debit resulted in 9 NSF overdraft fees from Wells Fargo. Each costing, $35. Ultimately, I believe our "friend in the digital age" will lose enough customers that it's either forced to change its ways or close its doors. I'm confident I'll be told this rant is "off topic" or be otherwise removed, but I'm no longer going to tolerate the complete disregard for consumer interest. I will find another forum that's not monitored by big brother and join forces to put an end to this nonsense. HORRIBLE internet and TV in a huge city. How is that possible? My internet has always lagged, but has been unbearable for much of the past 6 years. My overpriced TV worked for the most part, actually the only reason I held onto this absurdly overpriced garbage. Now, at least 40% of my shows record for 2-4 minutes or it displays having recorded the entire show, but displays "content currently unavailable' when I press play. Honestly, it actually records less than half my shows. In addition, I've lost a DVR full of shows three times this year after a reset. Irony being, I've been exploring cutting the cord entirely, but my internet is so awful, I can't assess if streaming is a viable option. I do not understand how the *** a huge city like Phoenix doesn't have a decent competitor. It's a complete monopoly, hence zero urgency to provide decent service. Meanwhile, their billing department is always hard core and on their game. I HATE this company. Seriously, how in the *** do they get away with this with all these complaints? I'm not sure this is a question, but wonder when the vast complaints will be taken seriously and customers will get good service in exchange for absurd monthly rates. I've triple checked cables, cords and outlets. I've reset my modem etc... This is not on my end. Replacement Receiver Set UpHello. I'm a bit frustrated as my replacement receiver isn't working properly. I have the Scientific Atlantis Explorer (?) 8240HDC model. It's set up properly, but the screen indicates I need to call the 1-866 number to "Get this service now". After several months of problems with my original receiver, I took it to the Cox store and got it replaced. Same DVR. Please help.