EdwardH
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Joined 12 years ago
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Re: Packet loss during the night at Baton Rouge, LA
It appears that the packet loss is starting after the router's hand off to the modem and continuing past that point. With it being a Gateway modem/router there are not many options in testing it besides trying a different Gateway or standalone modem to rule out what is causing the loss. ---1View0likes0CommentsRe: Recordings
We do not currently have a way to view recordings on a specific box in the home while you are away. You can view living programming and some On Demand content through the Contour mobile app. Remote viewing of recorded shows is something we are looking into for the future but have no time frame currently set when it will be available. ---0Views0likes0CommentsRe: Cox failure to recognize version 9 or higher of Adobe Flash Player on Windows 10
The Enhanced view is still being looked at however we are migrating over to a new platform for Webmail as well. Are you able to try to log in through http://myemail.cox.net to see if the account loads there? ---0Views0likes0CommentsRe: persistent new email app error messages: timeouts to host 127.0.0.1; proxy error;
It can take time for larger amounts of message to clear and each version of the Webmail site does time out after 30 minutes so depending on the total number of messages can cause problems in the process as well. Are you logging in through the Classic view or through the MyEmail site to access that account? ---0Views0likes0CommentsRe: enhanced email on Edge in Windows 10
Due to the migration of accounts to our new platform which can be accessed at http://myemail.cox.net and flash being retired by support of different browsers the Enhanced view is not accessible by accounts that have been or in the process of being migrated over. You should be able to still access the Classic view temporarily but otherwise those accounts can be logged into and viewed on the Myemail site as well. ---0Views0likes0Comments