ContributionsMost RecentMost LikesSolutionsRe: Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9 You can literally hook up your same equipment to any other form of internet whether it be phone tethering with Verizon, AT&T, or etc or use a vpn and get no issues but as soon as you go back to cox’s Network you have issues, but they are 100% sure it’s not their fault. Give me a break. Just by those troubleshooting steps you can determine that the issue is on cox’s End.Cox treats it’s customers like they’re still morons stuck in the 90’s on Dial up. Problem is people can easily research their issues online and find fixes and others that have similar issues it’s not just word of mouth anymore. This issue will eventually smack them in the face one day. I hope the NPC employees will actually do something about it sometime this year. Re: Xbox one slow upload speed I’ve already tried telling them they have a packet loss issue on upload speed on fortnite for pc so I know what it’s like talking to a brick wall. Least your issue just started mine has been ongoing since June and there have been dozens of people posting about packet loss to amazon web servers. It’s really sad Cox apparently doesn’t have anyone with a drive to do their job to help out their customers beyond that of the mods in the forum chat That can’t really do much besides basic trouble shooting for the same problems from different customers in different states almost daily. No internet guru but I feel like cox has changed something with the way upload data is being transferred because it’s NEVER been like this for me. Re: Xbox one slow upload speed my xbox does the same as well, both my one X and one S. it's something new or least that i noticed couple weeks ago, honestly cox has so many upload issues it concerns me, first the upload packet loss with AWS servers and fortnite(still ongoing for 6+ months)and now this, it's honestly sad. Re: Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9 I’ve already posted trace routes months ago, and you’ll just say “it’s out of our network” which leads me back to what I was talking about earlier of cox won’t work with aws to resolve the issue that only they have and no other internet provider does, but leaves the burden to it’s customers. Ive had multiple techs out lines re-ran,multiple tests, & trace routes. Still cox doesn’t budge. The easiest most simplest test was me using my phone internet AT&T and work phone internet Verizon and getting no packet loss or while on VPN I get no packet loss but soon as I’m back on cox network, there’s packet loss. Don’t have to be a internet wizard to know that it’s on cox’s End. Not trying to be rude just fed up with the run around for 6 months. Re: Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9 I’ve had essentially everything replaced at my home. Trucks out to work on lines and nodes and it never resolved my issue. Cox will just say it’s out of their network and cease to help any further. The problem is Jeff a customer from California doesn’t have as large a voice as Tim in the IT engineering team at cox when trying to contact AWS to resolve the issue wherever it may be. We are literally stuck at a stare down with cox on who’s fault it is and who should fix it when it could’ve been fixed months ago. Re: Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9 they're pretty much playing a stare down with customers until we eventually get tired of posting about it until we just quit... or get new service Re: Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9 speedify is a VPN service it gives you a different IP address which I'm assuming does something with how the internet communicates with AWS servers (not a huge internet guru so may be wrong as to why it makes it work). Most use it for illegal pirating of movies and what have you, but when used for fortnite it takes away the packet loss but comes at the cost of a sometimes higher ping. It's been noted multiple times that a VPN fixes the issue, the problem is we shouldn't have to use alternative methods to make our internet work as it should, considering this issue has been going on close to 6 months +. I used hotspot shield, but then came to the realization that it's crazy i'm spending money to play a game that's free while paying $100 a month for gigablast. So i quit fortnite and played other games. Re: Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9 unfortunately you won't get any positive results from cox. I've dealt with packet loss from aws since around may- june i believe? I've used VPN's, tethered phone AT&T, Tethered Verizon phone, and neighbor next door has AT&T internet and has no issues. Soon as i get back on the cox network i get packet loss. The problem is no one wants to contact anyone to resolve the issue, but just say "they see inconsistencies with your modem" when they can't just admit they're at fault. What's pathetic is that for well over 6 months this has been an issue proven in probably 50+ posts to be on cox's end, but they will not budge and get into contact with AWS and expect their paying customers to do it for them. If AT&T wasn't my only option i would leave cox because it's just depressing how long this issue has been around with no resolve. I'm in Oklahoma by the way not even in San Francisco or phoenix where is see a large number of posts and I still get continuous packet loss. Re: Cox ruining Fortnite and Live Streaming experience with PACKET LOSS Tracing route to ec2-52-1-4-124.compute-1.amazonaws.com [52.1.4.124] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms noe- Wifi [192.168.1.1] 2 6 ms 9 ms 7 ms 10.34.192.1 3 8 ms 6 ms 7 ms COX-68-12-9-162-static.coxinet.net [68.12.9.162] 4 7 ms 8 ms 7 ms COX-68-12-9-162-static.coxinet.net [68.12.9.162] 5 14 ms 14 ms 13 ms dalsbprj02-ae1.0.rd.dl.cox.net [68.1.5.140] 6 13 ms 13 ms 14 ms 52.95.218.94 7 33 ms 16 ms 33 ms 176.32.124.215 8 14 ms 13 ms 14 ms 176.32.125.231 9 * * * Request timed out. 10 55 ms 51 ms 51 ms 54.239.43.206 11 46 ms 48 ms 47 ms 72.21.222.251 12 * * * Request timed out. 13 60 ms 65 ms 61 ms 54.239.108.188 14 49 ms 47 ms 48 ms 54.239.110.184 15 64 ms 87 ms 66 ms 54.239.110.181 16 45 ms 48 ms 48 ms 54.239.108.131 17 47 ms 47 ms 47 ms 52.93.24.22 18 47 ms 47 ms 47 ms 52.93.24.17 19 * * * Request timed out. 20 * * * Request timed out. say this is a location in virginia, about a month ago it was only connecting to boca raton florida, don't know what that ip is anymore or if it's even in use anymore. Re: Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9 It happens on east coast servers as well I’ve been fighting this for about 3 and a half months now. Glad there are steps being made towards the resolve though.