Dr__Azin
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Re: Problem with email being rejected
This has continued to be a problem. For me on October 25 (from multiple senders) and even though I was told it was fixed thereafter, my brother (different account) got the same problem on e-mails that made it to me on which we were both addressed (both at that time and as recently as November 9). I still am having problems today, though it's not clear yet if it's the exact same problem or a related problem (Cox says they are having delayed e-mails since yesterday, and these may be failing/rejecting also--who knows?). It is VERY BAD because you don't receive important e-mails and thus don't respond timely as you must. There needs to be an exact diagnosis and specific and stated reliable solution to address the exact diagnosis. Are your servers being blacklisted or using bad blacklist lists?? WHat's the cause of (and solution to) the problem from yesterday (continuing today) with delays?9Views0likes1CommentRe: Sending email while traveling in Europe
Well, I suppose you're lucky in that you found a level 2 rep that actually knew about this blocking outside the US :-/ It's really bad in that it seems they don't really care about providing a good service and satisfying customers. With this and other mail issues (the biggest now is that with the "new" webmail platform, it's impossible to manage and delete emails by sender or date ranges, where before it may have been a bit cumbersome, it was doable, and this is exacerbated by the 2Gb limit that's been in place for over a decade--when you try to view a lot of e-mails, it takes 5 minutes just to get halfway through the "A's" when going alphabetically by sender, and then you get a 502 server error or 127.0.0.1 error, so you can never view and delete e-mails from senders in the "G's" and "H's", let along L's and M's!), I have been told twice that the best solution is to use another e-mail service. Really? Telling customers to use a competitor? And then they say that the e-mail is just a "free" item, and they only really sell the internet access. Yeah, right--it's included in the package for a price! So, the only thing I could afford to do since I had critical responses and e-mails for things I had to get done while traveling, was to use gmail. I see that it's blocked where you traveled, so I suppose you'd need to find another one... Good luck!6Views0likes0CommentsRe: Sending email while traveling in Europe
The worst think about this is that from my experience, the Cox SMTP server DOES NOT SEND ANY REJECTION MESSAGE, it simply accepts the mail as sent from your device, and then discards it, never sending it to your intended recipient. If this was a response to an important message, you look like an idiot because you will never have been responded. If you were sending an important message, you will never get a response (because it was never sent). I had to switch my SMTP to gmail since I travel often and this was a disaster. (It has a minor drawback in thatI couldn't figure out how to suppress recipients seeing my gmail address and sometimes thinking that is my primary address.)16Views0likes4CommentsCox SMTP Does NOT Properly Process outbound mail when traveling out of country!!
Dear Cox Technical Support: You've got a MAJOR problem that you are not making your support staff (and customers asking related questions) aware of. I found out the hard way when critical e-mails sent while traveling in Brazil and Mexico were never received by the recipients. The worst part about this is that Cox's SMTP Server smtp.cox.net (using SSL and Port 465 as instructed) receives and acknowledges the mail, and sends no error message (so the message goes to the "Sent" folder on the device sending the e-mail, appearing that the email has been successfully sent). The only way you will ever find out there is a problem is when people complain that they never got your email. This can cost $$ or even your job (or a promotion) because you will seem like a flake. If you cannot or will not allow these e-mails to be processed, at least you MUST respond with an error to the customer's mail client. You should educate your support staff that this is the way it works, and contact the users that inquired about this to tell them you now acknowledge the problem, and if Cox doesn't fix it, everyone traveling must use an alternate SMTP server (such as gmail). Here are a couple of the people who were steered wrong by Cox Technical support in this forum: Mike Sics: http://forums.cox.com/forum_home/internet_forum/f/5/t/4919.aspx Mpphred: http://forums.cox.com/forum_home/internet_forum/f/5/p/4554/17892.aspx Feel free to contact me if you need more information on this (and please, please fix this!). David2.7KViews0likes1Comment