ContributionsMost RecentMost LikesSolutionsRe: Internet connection dropping frequently for short durations. I'm here in Norman, Oklahoma. I have the Cisco DPQ3212 modem. I am having the same problems. I have had 6 Tech visits so far. My equipment has been deemed as okay, as well as Cox's equipment. Sudden drops while playing xbox or streaming and downloading on the computer. This has been going on since April for me (when I got the service). I live in an apartment complex. Some of the techs over the phone have said that the connections around me seem healthy but yet I still have these issues. Absolutely unbearable. I have filed a BBB comlaint. Not necissarily because of the attitude of the support, but the organization of it, and the lack of reolution of an issue that has persisted for 5 months. I'm still waiting to hear back from the BBB to hopefully have my issue pushed up the chain. Even so, this seems like a wide stpread problem with no easy solution. No forums I can find online seem to ever reach the answer to what happens to get the problem fixed, if it ever does. I do have AT&T in my area. Although the speeds are not quite up to par with Cox, the reliability looks like a more attractive feature everyday I see my modem drop. Re: Intermittent Connect. Drops and Lag. I'm not sure, I will ask a fefw of these questions to the tech that comes out on Sunday to see if he has an opinion but this has been going on for so long that I am most likely to switch to AT&T because I am already familiar with their services at my parents house, but once i moved out into my first apartment I didnt want a contract. It looks like the reliability of AT&T HSI is my only choice if cox cant resolve the issue soon. I won't be playing Halo 4 or Black Ops II like this. :) Re: Intermittent Connect. Drops and Lag. Those links did help me better understand the possibilities of my connection issues, thank you very much. In one of the links it was said that the Cox tech that came out for a customer went to their neighbors house and it seemed to resolve the problem. Something about a device returning bad RF signal into the line causing flapping. I live in an apartment complex, is comeone elses computer or device returning the bad signal or is it something that Cox replaces like a modem or line? Can Cox track that source down easily, or is it something that will take a month or more? Intermittent Connect. Drops and Lag. So I've been having some connection issues since early April whenever I started the Cox HSI service. The connection intermittently drops out. Sometimes the modem restarts (I'm on my third modem). I believe the upstream is having problems because it seems to only happen whil either playing xbox, which requires sending information back and forth constantly, or doing something of a similiar nature on any other device such as uploading videos or other information on my computer or phone. My connection is going through the Cisco DPQ-3212 into an ASUS RT-N56U. The problem persists even while connected directly to the modem, xbox and computer. I have had 6 Techs come out so far, the next one is coming out this Sunday. All but one of the Techs said that there is nothing that they could do in regards to the connection drop out and advised that a maintenance team would have to come out and replace the line, which has still yet to be done. Is this the problem? Should the line be replaced and all be fine? Or is there another issue outlined somewhere? I'll upload some modem specs later on. If any other information is needed just let me know. Also, I have searched and searched for answers on forums including dslreports and can not find any resolve.