DeeCeeDee
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Another day, another outage!
This business of constant outages is completely ridiculous. No internet, no phone on Saturday evening. No internet or phone again Sunday evening. Seemed to be fine Monday. This morning, another outage since 5:30 am, which was supposed to be fixed at 11:00, now saying 4:00 p.m. I don't know who is running the show at Cox but somebody needs to take charge of this situation and get it fixed. Your customers should not have to put up with this constantly. I'm paying for premium internet and my speeds even on a good day are extremely slow. I have spent the last 30+ years with Cox service but as of now, I'm soon to be a FORMER customer. By the way, I'm in Rhode Island, if anybody cares.2KViews0likes5CommentsRe: What is going on - Zip Code 02888?
Becky, apparently there is another outage now with tv service. Supposedly to be repaired tonight but if last weekend's debacle is repeated it will take three days. We shall see. I would appreciate your letting me know what number or department to contact for a credit on my bill when this is all over. This whole situation is unfortunate and requires compensation for your customers.0Views0likes0CommentsRe: What is going on - Zip Code 02888?
Well Becky, as of this morning, my internet has returned to the correct speed, and my phone dial tone has also returned. However, I have audio but no video on my television. This is the same issue that I had with the mini box all of last week. When I rebooted the mini box, the picture returned. However, on my main TV (with the DVR box), no amount of rebooting has cured the problem. Is this something that would be affected by whatever you are waiting for? You mentioned video issues but mine is the opposite problem.0Views0likes0CommentsWhat is going on - Zip Code 02888?
I have had NO phone service since last Friday. Since early last week, internet has been slow as molasses. Also having trouble with my mini box - it needs to be rebooted every single time it is used or I get sound with no picture. Now I have the same problem on my main TV with the DVR box - sound but no picture. No amount of rebooting gets it to come on. Also cannot watch any DVR'd shows because there is no display. Website says "There is currently an outage in your area. Our systems show that you may be experiencing an outage related to yourTV, Internet and Phoneservices. We are working to correct the issues as soon as possible." For the past THREE DAYS. Time keeps moving forward in three hour intervals ... it will be fixed at 3... it will be fixed at 11... now it's 2:19 am. Contacted CHAT twice and got the same story... there is an outage. They know nothing about what's going on. The second Chat person was telling me about "nodes" like I care or it makes any difference. I would like SOMEBODY at COX to to respond to this message. I cannot be the only person in 02888 having all these problems!5.3KViews0likes6Comments