dayden
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Re: On Demand Freezone channels need subscription?
We are subscribed - in fact just for grins and giggles accessed Bravo HD and watching Interior Therapy right now under regular scheduling in Ch 1042, then went to 01\Freezone\Bravo HD\Interior Therapy and got the same message: "Enjoy This and other On Demand shows available on Bravo HD.. to subscribe now please call customer service at 1-760-599-6060". Also tried Tabatha Takes Over in Freezone and getting the same message. I suppose I could call the 760 # and spend the next 15 minutes navigating through Cox phone system.0Views0likes0CommentsOn Demand Freezone channels need subscription?
I had been enjoying the Bravo HD channel on On Demand Freezone. It had been working and suddenly last night, as I tried to watch Interior Therapy I get this message: "Enjoy this, and other On Demand shows available on Bravo HD. To subscribe now, please call customer service at 1-760-599-6060." Why do I have to subscribe to a freezone channel, and why now?3.3KViews0likes2CommentsRe: Price increases
It is easy to believe Cox does not give notice that it is increasing its prices but they actually do ---- it's in the fine print. I went back to the last available billing 18 months online and the charges looked like this (p.s. this is the cost for the "premium" internet, which disconnects quite frequently mind you) Jan 2011 $58.95 Feb 2011 bill: $58.85 with notice: "Effective with your next bill statement on or after 3/01/11, some prices will change as a result of increases in operating and programming costs to the company. Please see additional details below and/or in "NEWS FROM COX" section of bill." March 2011 $61.99 Feb 2012 bill: $61.99 with notice: "Effective with your next bill statement on or after 3/01/12, some prices will change as the result of increases in operating and programming costs. All service and equipment prices are listed per month unless otherwise noted and are subject to franchise fees, taxes and deposits. Please see additional details in "News from Cox" section." March 2012 $64.99 I never read the darn fine print and just pay the bill... now that I read the forums I'm like whoa... what a wake up call!0Views0likes0CommentsRe: Cable Box Freezes - Constantly
It is very frustrating for us. We have one high def DVR in the living room that had been having daily problems. The problems continued despite having the cable box replaced by a new one. Masochists or hope springs eternal, we bought a high def TV for the bedroom and got another cable box and in 4 days we have to reboot so many times. The technology and level of service is unacceptable. The last time I called it in, the rep on the other end of the phone checked signal over their end and said the signal was "OK" but he sees a lot of disruption in their screen (whatever that meant) that it warranted sending a technician over. The following day, the tech came, checked the living room box, called me in my cell phone (as I was at work and my dad was at home to receive him) to say that the box was working and asked me what the problem was. I had to explain that he was sent there because the rep I spoke with over the phone the other day did a test and saw something in there - too technical for me to repeat, I would have thought they would speak the same language. #!, wouldn't the reason for the call be in their service ticket and #2, the tech did not even know there was a 2nd cable box he was supposed to check. Despite that visit, we are still having problems with the cable box. Going over the "Guide" key and flipping through HD and regular channels seem to trigger the gray screens and/or blackouts. These ongoing issues are coming in the heels of the phone messaging debacle that Cox did not disclose, we found out about it by (a) trying to access it and getting the "server not available" (b) coming to the forums to read about numerous similar complaints and (c) much later reading about it in the North County Times. Is this a firmware issue with the boxes? We always have to do a reboot in order for the boxes to recover. Watching movies on On Demand paying $4.99 for HD movies are hit-and-miss, the picture breaks a lot, like tiles. We really tried to be patient but when we're getting charged decent amount of money for the service we are not getting, it becomes tiring. We have been with Cox since 2003 for cable, phone and internet, but AT&T is starting to look good right now, especially that we have all our Apple data plans with them.7Views0likes0Comments