ContributionsMost RecentMost LikesSolutionsRe: Contour 2 Caller ID - should it work or has it been removed? Hi Becky, This isn't what's wrong with mine but maybe that will help someone else. The problem with my issue has to do with the "reprovisioning". I've been told by the Cox reps that they have to re-do my acct in order for the Caller Id to work on the TV. That's the only thing that makes the caller id work and then it only works for 4-5 days then goes out again. Re: Contour 2 Caller ID - should it work or has it been removed? I have been having the same problem for weeks. Cox has to reset my acct and it will work for a few days. Then it stops again. I have to call again... repeat, repeat, repeat. The caller id on the tv worked for years, then all of a sudden it stopped working. Cox has no clue why it is doing it and they keep telling me they'll escalate it to Tier 2. It will get fixed for a few days then goes out again. Cox really should figure out why so many people are having this issue and FIX IT. This has happened with the regular Cox Rovi box. And now the Contour 2 box. It's a Cox problem, not a box problem. I would LOVE for a Cox representative to respond to this thread and try to help us.