CraigL
New Contributor II
Joined 6 years ago
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Re: Horrible to much improved.
Nothing has been resolved or fixed. Cox's Internet Infrastructure is still unstable. For instance right now it's practically unusable, web sites takes minutes to load if at all and playing any online games are impossible. The account overview page shows the following: Meanwhile testing the connection on the Gigablast tier produces less than dial-up speeds with no stability: Modem Log has a lot of the following throughout the day: 05/24/2022 20:58 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC={REDACTED};CMTS-MAC=3c:41:0e:1f:4d:60;CM-QOS=1.1;CM-VER=3.1;" Can any of you indicate what the plan is for engineering to actually find and address the issues?Re: Horrible to much improved.
Tried that. Same random issues at night even when bypassing the ER-4 hardwired router. The issue is not in my equipment or even the cablemodem but in Cox's infrastructure. The Cox account center now has this message displayed 24/7, which reinforces what many have said: "Increased internet traffic -During certain times of the day, increased network activity in your area may impact service performance. We know that’s frustrating. Rest assured, our engineers are working to fix this issue. Estimated Time to Repair:05/23/2022 03:01 AM"Re: Horrible to much improved.
I know this won't help you, but at least you have some comfort in knowing it's not just you. It's likely everyone who has Cox internet. I've been suffering from the same absolutely horrible internet connectivity issues as well for nearly the past 2 weeks. Every single night straight for the past week it's been like that here in Cleveland Ohio area. I normally don't run speed tests unless I see extreme buffering on streaming or inability to use the service to connect up to work. When I can feel and experience the issues is when I run the speedtests to check if it's really an issue. I'm on Gigablast tier. The cable modem signal levels have been fine in my situation. I normally get sustained 940 mbit/s download and 35 mbit/s upload, but tonight has been as pathetic as yours. A rather anemic 61 download and 0.31 upload.
