clemsonkelly1
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Re: HBOMax: Cannot Access using Cox Sign In
That is a hard stop for me. HBOMax asks for First Name Last Name and email on the Create an Account Screen after logging in with Cox Username and Password. When I enterFirst Name Last Name and email I get an error message: Your provider account is already registered to HBO Max using another Email Address. If you have access to it, please use that Email Address to setup your HBO Max account below. If you do not have access to your original Email Address, please contact Customer Support. Meaning My Cox account is registered to HBOMax using another email address. That is not possible. So I have contacted Customer Support at HBOMax and they said it is a Cox issue. I contacted Cox and it is in Tier # Support but have not heard back,0Views0likes1CommentRe: HBOMax: Cannot Access using Cox Sign In
Igo to HBOMax.com and select Sign In, then Sign In through TV or Mobile Provider, then I select Cox. That takes me to the HBOMax/Cox sign in page. I enter my Cox Username and Cox Password (just like I always do for Showtime Anytime, Cinemax Go or any other streaming service). Then I am taken to Create Your HBOMax Account - First Name, Last name and Email. https://play.hbomax.com/register?reentered=true&userProfileType=liteUserProfile&postToTokensPayload=%7B%22grant_type%22%3A%22user_authenticator_login_hbomax%22%2C%22authenticatorLoginData%22%3A%22eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.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.yFZOnlsdgXPPh9gMdD5iILsfchfypwA_sHCIGU-2dqw%22%7D I enter the First Name, Last Name and Email associated with my Cox Account. Then I get this error message: Your provider account is already registered to HBO Max using another Email Address. If you have access to it, please use that Email Address to setup your HBO Max account below. If you do not have access to your original Email Address, please contact Customer Support. https://play.hbomax.com/register?reentered=true&userProfileType=liteUserProfile&postToTokensPayload=%7B%22grant_type%22%3A%22user_authenticator_login_hbomax%22%2C%22authenticatorLoginData%22%3A%22eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.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.yFZOnlsdgXPPh9gMdD5iILsfchfypwA_sHCIGU-2dqw%22%7D If you google this error message you are taken toforums.ATT.com the ATT users have been having the same sign in problems for over two months since HBOMax went live for ATT subscribers. None of the answers seem applicable but documenting to show you this is a huge issue for HBOMax and they are totally blaming Cox. https://forums.att.com/conversations/login-support/cant-sign-in-to-hbomax-help-streaming-solutions/5ec6ca87c17a062a43d95c142Views0likes3CommentsHBOMax: Cannot Access using Cox Sign In
I have been trying for seven days to access HBOMax.com HBOMax says this is a Cox Issue. Cox says this is an HBOMax issue. I am able to access Starz.com, MaxGo.com and ShowtimeAnytime.com using Cox as my tv/service provider. I have chatted and called Cox five times min. I have chatted with HBOMax three times. We have all of the premium channels and have used HBOGo in the past without a problem. Per my Bill below we are paying $5.00 per month for HBOMax and we cannot gain access. Update 8.6.20: Sabrina Tier 2 Support will be entering Tier 3 Tech Support and Floor Supervisor ticket for this login issue. Response from HBOMax Tier 2 Support: esponse (08/06/2020 10:27 AM) Hi Kelly, I'm Alex, from the Specialized Support Team. Thank you for contacting HBO Max Customer Support. I understand you are experiencing issues with the sign in credentials associated with your Cox account. Please contact your service provider for assistance. We do not have access to your account through Cox. If you have any questions, please reply to this email or call us at 855-4-HBOMAX(855-442-6629).We’re available 24/7 to help. Thank you, Alex F. HBO MAX Customer Advocate Specialized Support. COX TV BILL: TV Contour TV Includes: $57.49 wCox TV Starter wExpanded Service Price protected at $57.49 wAdvanced TV Service wContour Guide $57.49 - wPreferred DVR $19.99 wMini Box 2.99 wContour Receiver 10.00 wContour Receiver(qty 2) 20.00 wToo Much For TV OnDemand 14.99 wMovie Pak(Promo Rate) 5.00 Price protected at $12.00 wSports & Information Pak(Promo Rate) 5.00 Price protected at $10.00 wVariety Pak(Promo Rate) 5.00 Price protected at $12.00 wHBO Max(Promo Rate) 5.00 Price protected at $16.00 wCinemax(Promo Rate) 5.00 Price protected at $12.00 wShowtime(Promo Rate) 5.00 Price protected at $12.00 wStarz(Promo Rate) 5.00 Price protected at $12.00 Other Fees and Surcharges Broadcast Surcharge $13.50 Regional Sports Surcharge 8.50 Total TV $182.46Solved12KViews0likes12Comments- 0Views0likes1Comment
Re: Auto-Tune to HD doesn’t work
All TVs. On a second tv in our house, I took a photo of channel 1012 and channel 12 and my husband picked out right away that Channel 12 was not as sharp as 1012. This reinforces what I was saying that even though channel 12 says it is HD it is not as sharp as 1012.0Views0likes3CommentsRe: Auto-Tune to HD doesn’t work
We notice a marked visual difference between the 4 digit HD channels and the 2 digit HD channels; e.g. 1012 NBCHD visually appears much more sharp than 12 NBCHD. Just because you say it is so does not make it so. Can you make any recommendations? Maybe we need a new Contour Box?0Views0likes5Comments