chuckdow
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Joined 5 years ago
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Re: Cannot be heard by callers
Hi Kevin, This is really frustrating. The problem now ONLY happens between 2 COX telephone callers. My wife and her sister (we both have COX telephone) talk 5 times a day or more. The problem happens when they talk to each other on COX!!! All other calls to either service are okay! My wife's sister called COX support and they told her there was something wrong with our cabling! COX technicians have been out here twice and checked the cabling and replaced the telephone modem and the same thing keeps happening! COX to COX is the problem! How can we get this addressed and fixed?15Views0likes3CommentsRe: Cannot be heard by callers
The problem is intermittent! The modem is in the back of the house. impractical to plug directly into modem and wait for a call to fail. it happened again this morning. with another Cox Phone customer! Is this happening to anyone else? is tech support reporting this as an issue? Thanks, Chuck18Views1like5CommentsRe: Cannot be heard by callers
Cox replaced to telephone modem and it worked for a few days. Today callers could not hear us. it is intermittent and very frustrating. Caller cannot hear us and hangs up. On our end we hear complete dead air / silence until ending the call when dial tone comes back. We have 4 Panasonic cordless phones and one wired phone. It happens to all of them. Chuck11Views0likes0Comments