ContributionsMost RecentMost LikesSolutionsRe: Netflix in Santa Barbara / Goleta Very Slow(multiple locations) Hi B-Mc-C, The ticketUNO000029210422 is currently being investigated by our networking team. We apologize for the inconvenience and appreciate your patience with this issue. Re: Changing the modem I have for a newer and faster one Hello Roberto, The Arris Surfboard SB6141 is compatible with our services. You can find more information on compatible modems here: http://bit.ly/2u4vfhE. Re: gigablast for Rhode Island Hello sbm1971, At this time we are not offering Gigablast via Docsis 3.1 or Fiber in the Rhode Island area. You can check for updates and more information here:https://www.cox.com/residential/internet/gigablast.html. Re: POP and SMTP problems Hello Deckape, Your server settings should matching the following: -incoming server: imap.cox.net:993:1 -outgoing server: smtp.cox.net:465:1 -The username should be your email address without the "@cox.net" -All of the check boxes at the bottom of the account settings screen should be checked. Please let us know if you are able to send an email message to yourself. Re: Cox Webmail Blocked Senders List / Exception List - No way to modify Hello @henders, At this time, there is not an option available to set exceptions for specific emails addresses while still blocking the domain. Email addresses can be blocked in the message actions or by using the top menu options bar. Blocked senders can be removed from the Blocked Senders list. Re: Internet working for one computer from router and not working from modem Hello @jfangman, Judging by the symptoms you are experiencing, there may be an issue with the router's internal DHCP system and may be acting as a bridged connection. Instead of assigning a normal private IP address (192.X.X.X), one device receives the public IP passed through the router, and all other devices receive a self-assigned IP address. As to why no hardwired connections will work, that may be a few different things. When connected directly to the modem, are you seeing the link light appear on the modem and does the connection show up on your computer's network configuration window? If the Ethernet connection does appear, what does the first octet appear as? Re: Can't transfer all email contact addresses! Hello @Jaypoo1916, We're sorry for the inconvenience and we would like to assist. Could you please send an email to cox.help@cox.com with your account information, the email address that is missing the contacts, and the date that you noticed the contacts were missing. Please also include the URL for this forum thread in the email. Re: Rewind capability is very limited for a six channel DVR Hello SDRick, The background buffering feature that was preset in Contour 1 is not an available option for Contour 2. We apologize for the inconvenience. Re: COX is not forwarding my mail 100% Hi KenK, Could you please provide the following information for the emails that were not auto-forwarded to your Gmail account and send it to cox.help@cox.com along with the URL for this forum thread. 1. Date of sending: 2. Time of sending: 3. Sent from: 4. Sent to: 5. Method of sending: 6. Sender IP: 7. SMTP Server: Re: Cannot log on to Cox webmail when using a VPN provider Hi KenK, It's possible that the IP block that is assigned to your VPN is blocked by a SPAM list. By checking the IP addresses against the site that Tiffany previously mentioned, we will be able to better determine what is causing the issue. On a side note, are you able to login to your Cox account on a different device while using the same VPN connection?