ContributionsMost RecentMost LikesSolutionsRe: Only getting max download of 33 Mbps with new DOCSIS 3 Motorola SB6183 16channel modem and Premier upgrade Looks like your re-provisioning has applied the new account code. Cox speediest now blazing at 125 Mbps down, 34 Mbps up. Thanks for the assistance. Re: Only getting max download of 33 Mbps with new DOCSIS 3 Motorola SB6183 16channel modem and Premier upgrade Here is my current modem status result. Re: Only getting max download of 33 Mbps with new DOCSIS 3 Motorola SB6183 16channel modem and Premier upgrade yes, this is a good time to attempt to provision the modem again. Can you see if I have the proper Premier Service Code on my account for DOCSIS 3.0? I ask only because I had an old SB5101 for the last 10+ years on the account until yesterday, and I am sure had the old service code. That could be the only issue as I have good signal and bonding on 12 channels down. Re: Only getting max download of 33 Mbps with new DOCSIS 3 Motorola SB6183 16channel modem and Premier upgrade When I check internet speed on cox website it still has me listed as Preferred Package although I am listed as Premier Package on view or upgrade services part of website. Am I provisioned properly for the new DOCSIS 3 modem? Re: Only getting max download of 33 Mbps with new DOCSIS 3 Motorola SB6183 16channel modem and Premier upgrade did the reset and rest the apple extreme router. Still no improvement in download speeds. I have 12 channels bonded downstream according to the modem channels 49-60 with good power and SNR. I have 3 upstream channels bonded 1-3 with adequate power of 40.5 dBmV. What is next step? Re: Only getting max download of 33 Mbps with new DOCSIS 3 Motorola SB6183 16channel modem and Premier upgrade now is a good time to reset the modem. Only getting max download of 33 Mbps with new DOCSIS 3 Motorola SB6183 16channel modem and Premier upgrade I had a very old DOCSIS 2 modem until recently when I received my new DOCSIS 3.0 Motorola SB6183 in the mail. I was on Preferred Internet and would get 20-25 Mbps reliably and actually got 33 Mbps this am before changing out the modem. I swapped the modems and called support to activate new modem - I had the rep upgrade me to Premier at that time. I am still capping at 33 Mbps downloads and about 7 Mbps uploads despite the upgrade. Could someone check to see if anything can be done on the COX end of things to speed up the connection? Thanks!