ContributionsMost RecentMost LikesSolutionsRe: Email Outage Update 8:30 am ET, December 17th Good morning, Frankie. My email service has been restored and I believe that I have received all overdue email messages. It's great to read that Cox plans to replace its present email storage platform with one which will prevent the reoccurence of an outage, such as that we've all just experienced. It's also good to read that Cox deeply regrets the impact this outage has created for its customers. At this point, most of us just wanted an apology. Thank you for your efforts and thank you for your apology. Re: Email Outage Update 3:30pm December 16 After reading your comment, I decided to review the industry standards. Here is the LINK (http://www.internetsociety.org/standardisation/short-guide?gclid=CLCIkLH0n7QCFQtxQgodHF0AlQ). As I suspected, the industry standards speak to the specific issue that we Cox customers are presently experiencing. A properly constructed SECONDARY failover system will not re-introduce the same failuyre mode that disabled the main and Primary failover system. It will revert the entire hierarchy to a level consistent with normal service, although some non-critical functionality (not affecting email subsystem) may remain offline, as necessary to effect repairs on the main system and/or primary failover systems. Re: Email Outage Update 3:30pm December 16 Thank you for the update, Frankie. This input is considerably more candor than Cox has provided us, up to this point. However, I cannot help but believe that there is a degree of disingenuousness contained within the text. You state in your Item-3 that this outage is not the result of a cyber-attack or cyber-terrorism. But, you fail to explain how both your primary AND secondary failover systems have been disabled. If your enterprise infrastructure meets and exceeds industry standards, then it would not be affected by ANYTHING that brought down your main system. It would be wholly-independent and obviate any threats (hardware or software), which threatened and/or damaged your normal mainline system. This performance level is part-and-parcel to the requirements of primary and secondary failover system technology. Therefore, your own words and explanation fly in the face of logic. Either your system has been attacked, or, your system did not meet and exceed industry standards. You cannot have it both ways. I invite your comment. (BTW: You missed your 3:00pm update deadline.)