ContributionsMost RecentMost LikesSolutionsfluctuated billing Anyone of COX received their monthly bills, in which no changes have been made to services, add no change in service charges to phone calls: BUT the received bill was (somehow) app $10 to $11.00.-- or 8% to 9% lower than your usual bill. ** AS YOUR FOLLOWING BILLS ONLY WENT BACK UP TO THEIR PREVIOUS AMOUNT, from past history. Anyone received such result? ** I called Cox customer service, before my later bill went back up to its usual amount. The answer I got was in CONTRADICTION, to the (present) current higher amount. Going by what Cox Customer Service told Me, in my status as a Cox Customer, that lower monthly rater that I earlier paid --- shall be a rather consistent monthly rate. Re: 10 question survey for free samsanug s10 or iphone 11 legit or not? Cox cut me off my typing, as I have to continue my above: I been making multiple phone call attempts. First to get a tech issue, that was resolved. >>> THEN Choose billing as, for a topic I had to ask. But in this case I SHARE, 'Billing' results that 'Billing' is not the traditional highest priority of Cox. As the results of calls to 'Billing' being that noone is avail; but no time is given when to call back. I as anyone esle have to do persistent searching so to find the business hours for 'Billing.' AS THERE BE NO ~ALTERNATIVE~ ONLINE CHAT TO THIS. Re: 10 question survey for free samsanug s10 or iphone 11 legit or not? I think to have found/experience the same --- in what I now find your chat to speak about, As I begin a search to see if anyone else has experienced of it. I been trying first to contact 'Oliver' of online chat: that's a failure. Then I try for customer service online, as I expect a failure of that, but had to give a try; and that was such result. So I try another search, and that be to look at what was seen as the online chats -- of the seen forum, when I first came online. As YOUR comment be all that I yet looked at, on this chat. I WILL SAY ---- My attempts I did in my home, before this coming online: I been mak CNC (Cox not care) Cox is a websited wed-design in the(ir) sense of anti-customer-communication. "Contact" option, on the bottom of the webpage, only goes as far as "Virtual Chat." Entering of 'customer service', 'customer service email' --- the Virtual Chat will only delay anyone, so to ask further questions. Virtual Chat is set to only connect to "Tech Support", if the Account has "technical support" in the contract. As that completely blocks off the option from the Cox customer with technical support in the contract --- WANTING TO OPTION TO CUSTOMER SERVCE. GOOGLE has no links shown --- when anyone searches for 'Cox customer service email contact.' ALL THIS PROVES BIAS via COX. (I am too lenient of my words) What I was simply trying to do was make my comment, to what high-admin of Cox said on the tv media news. Related to Corona-virus. Will Cox Customers be paying for this 'loyalty' -- that the certain customers are to get?~ Somehow the cost has to be recovered by COX. Re: What's the truth to legitmacy about having Your phone# blocked; and whom you spoke to makes a call back to You --- as that they traced your phone#, during the chat. Several sources claim this be illegal; what's the truth to this? Add: today's experience was name of business (I chatted to) who called back --- had their name only, in my caller i.d. Past situations with other calls: been both Name & Phhone# in my caller i.d. What's the truth to legitmacy about having Your phone# blocked; and whom you spoke to makes a call back to You --- as that they traced your phone#, during the chat. Several sources claim this be illegal; what's the truth to this? As I found their name in my caller i.d. With past sources, it was name & phone#. Since all my years being a Cox Customer: I now go my first junk email having a "cox" wording within it. "cox" with the address of the source who sent to me.