ContributionsMost RecentMost LikesSolutionsUpdate of my previous post of not liking the way spam was not being stopped by Cox I just wanted to update my previous posts when I was so discouraged by the amount of spam somany of us were receiving for several months. I have been so extremely happy to have not received any spam forthe past 2 weeks or maybe a tad longer. Thank you to Cox for listening to those of us who were not happy with the spam prior to this and for making your email program much better--like it used to be. (Chase) Re: Non-stop SPAM for several weeks UPDATE AND WITHOUT A HAPPY ENDING: It's been 5 days and I've done exactly as requested but no improvement in the least. It's even gotten worse. Two email accounts that I rarely use and haven't used for several months are now getting spammed, too. This didn't happen at all before this past week. Since they are almost never used, it's proof that I didn't sign in with one of them to open up those for spam to even find. I guess it's time I give up. I tried my best to find a solutionto get this horrible problem resolved. It's not worth the time it's taken to fight it further. I will now be a very unhappy customer of a company that I used to really like. If it wasn't for good internet service, I would totally quit Cox without a second thought. (Chase) Re: Non-stop SPAM for several weeks otarakiwi, I'm hoping since my phone call (that I mentioned above) that you and others will be provided a solution after upper management has read these posts to see what we have discussed these past months at this forum. Also, I will post back after seeing what occurswith my email account after making the change mentionedin my previous post. (Chase) Re: Non-stop SPAM for several weeks UPDATE TO MY PREVIOUS MESSAGE--QUICK RESPONSE FROM COX: 08-21-18 Tuesday 3:33pm George (executive escalation specialist) phoned me from Cox and said that the president (Mr. Esser) referred my situation to him. George asked me to change my Cox spam settings from "Automatically deliver to Spam folder" to "Delete Spam messages without delivering to Inbox." He said if any other spam email arrives, to open and select it and to select "Mark as spam." I told George that I want to be sure that the president knows all of the information I have provided and that if this works, I will publicly let others know the solution. However, if this problem remains as others on this message board have indicated, that I will need further assistance. George was very polite and prompt in responding to my situation and he agreed to check the other messages on this message board. (Chase) Re: Non-stop SPAM for several weeks CoxSpamdetectSUX, Thanks for your suggestion. Ithas been rather hopeless to geta solution at this website. After months of hoping and even requesting a manager to help with this situation to no avail, Idecided to email the president of Cox. I hope for an answer for all of us who are requesting assistance with this spam problem. I sentan email to Mr. Esser just prior to completing this entry. (Chase) Re: Non-stop SPAM for several weeks otarakiwi, I greatly appreciate your comment. I even requested management to step in since nobody from Cox can offer a solution, but that was to no avail and a long time ago. Maybe one day someone will realize this is horrible customer service and do something about it. (Chase) Re: Non-stop SPAM for several weeks I even asked one of the moderators to have someone from management respond to our requests but never received a response. I worked in customer service most of my adult life and have never experienced this kind of response or lack of response asit was in my case and countless others who are very upset with the Cox email situation. Good Luck. (Chase) Re: Non-stop SPAM for several weeks I personally want to thank you, as another Cox customer, for all of the work you've attempted by the hours of time it would take to send all of what you accomplished. Even if Cox won't resolve this or explain the reason for such a major delay, it's good to read about you and other customers who have done everything in our power to give it the attention Cox should be providing or giving us a nice refund for all of our wasted hours due to this problem. Again thank you to the person posting in this thread as a customer from another customer. (Chase) Re: Non-stop SPAM for several weeks I guess we can only hope that in time, someone there at Cox Management will realize it's a major problem and fix it. (Chase) Re: Non-stop SPAM for several weeks Just imagine the number of people who don't even know about this message board who, like us, hate what has happened to our email accounts. (Chase)