ContributionsMost RecentMost LikesSolutionsRe: D3.1 Gigablast Activation: Is Pro Install really needed??? Thanks! A customer called me and it turns out the modem model name was incorrectly assigned when originally provisioned. Once that was fixed, Cox was able to remotely provision the modem. I know have D3.1 gig blast service. Thank you Cox for resolving this quickly and without hassle. I have always appreciated Cox service. Re: D3.1 Gigablast Activation: Is Pro Install really needed??? Thanks Rattler! No the question was not really answered. We are getting a canned response from the Cox reps instead of a true technical report . As indicated in the DSLreports post - MANY in Phoenix are self-installing D3.1 gigablast after calling in. It seems to be "luck of the draw" on sales reps - if you happen to get lucky and contact a trained rep you are good to go. If you get an untrained rep you have to needlessly pay $75 for a useless truck roll. As xymox1 states " think this is just wrong info.. Back when I first tried this I was told over and over and over again by top level supervisors stuff that only applied to fiber no matter what I told them. There is a serious training gap here that Ciox really needs to address in a emergency manner. In phoenix its completely self service, they only check to be sure you have the right modem then pull the switch.." I'll wait on giving Cox my extra $20 a month for a service I don't really need until Cox gets everyone up to speed. Re: D3.1 Gigablast Activation: Is Pro Install really needed??? Thanks Karen! D3.1 Gigablast Activation: Is Pro Install really needed??? Hi! I currently have the Ultimate package in Phoenix area. Have a Docsis 3.1 modem (Netgear CM1000) with 1 bonded OFDM downstream channel (159, 300MHz, SNR over 40dB). I added the gigablast option via cox internet order website and received direction to call to complete. When I call the sales rep won't complete the order without a "pro install" truck roll for $75. Per reports on dslreports cox forum - a truck is NOT required but some sales reps are demanding it while other sales reps are transitiioning order to complete to trigger a modem provision and all ends up well. Some would-be-upgraders denied by less-trained sales reps are simply calling in many times to get a 'trained' rep. Is there secret we can use to get the sales rep to execute the order without a trick roll? I hate being the jerk that has to escalate to supervisor and not willing to call in a dozen times to get lucky.. Any hints on how I can to get past the sales rep so pay Cox more money for the upgrade? Solved