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Re: URGENT: Still having email issues? Post your email status here! Refer Cox Support to this thread.
Seriously, that’s not on you and is Cox’s responsibility. They’re deflecting again and you shouldn’t have to do they’re job for them. I did not take your comment about the size of this thread in a bad way at all. I know it can be daunting, but it now has become a running history with support from your fellow customers. As I said, your info about your BCC test was awesome, wish I had thought of it, LoL.0Views0likes0CommentsRe: URGENT: Still having email issues? Post your email status here! Refer Cox Support to this thread.
MissyKay, you have a point about this thread being so large since I started it, but it has turned out to be a log of all the problems and troubleshooting the customers have produced to assist Cox concerning their inept attempt at their, so called, Email Security Update. Clearly this is on Cox to fix this and has absolutely nothing to do with user error. With that being said, I have created an outside email account (@outlook.com) at MSN.com. Once all my email contacts have gotten the update and all email is transferred, Cox will be gone from life. My new ISP will be AT&T using their email account. The outlook.com email account from MSN will be my backup once my AT&T account in online. Stick a fork in me, I’m done with Cox forever! BTW, what you discovered about the BCC was brilliant. I hadn’t even thought about that combo. Your point about the “To:” recipient NOT receiving email and the “BCC:” recipient actually receiving email shows me that Cox has even more issues than they thought. I find it very disheartening how Cox support has basically ignored all this user troubleshooting. I believe Cox is in denial and, for some reason, they believe denial is a river in Egypt. I can no longer be upset with Cox as this has all become just laughable.1View0likes2CommentsRe: URGENT: Still having email issues? Post your email status here! Refer Cox Support to this thread.
Yeah, tried both ports and still nothing is received at the intended destination email address. Email shows in the sent box, but never gets off the server. Several people are experiencing this issue. As I’ve stated before, without even using the email client and only using the Cox WebMail, same issue happens. No one is receiving my Cox emails. Different day, nothing has changed.0Views0likes6CommentsRe: URGENT: Still having email issues? Post your email status here! Refer Cox Support to this thread.
First of all, it is not a free service. It’s part of your ISP service that you pay for. Second, I made a second email address with the same results. Insanity is defined by doing the same thing over and over and expecting a different outcome. Since their WebMail is failing to send email, that’s all on Cox.0Views0likes1CommentRe: URGENT: Still having email issues? Post your email status here! Refer Cox Support to this thread.
That’s just wrong on so many levels. If Cox stands me up today, I’ll have my son setup an email account at Gmail, have him setup my iPad email client with the new email, move over to AT&T as my ISP, and cut Cox loose.0Views0likes3CommentsRe: outlook/email
Hi Becky. Just one question. Who is handling the email for Cox now. WiderMouthOpen did a trace and it hopped from cox.net to spacerack.net. Can you confirm that this 3rd party vendor is handling Cox’s email and/or network. Whatever it is, they’re killing it, and not in a good way. Three weeks and no email is not a solution. Thank you in advance for all your help Becky!0Views0likes0CommentsRe: URGENT: Still having email issues? Post your email status here! Refer Cox Support to this thread.
My son has AT&T and has had no issues for years. Hasn’t ever had to contact tech support. I’m looking into that since Verizon fiber optic isn’t available at my address. I don’t know about Santa Barbara, but depending on your address in Orange County, the ISPs available are few.2Views0likes5Comments