bk_inAZ
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Re: Get the speed you deserve- modem upgrade on us
Well, I got the replacement on Thursday, and it was fried OOB. So I went back the next morning and returned it. The new one works when it's connected to a PC directly. I also got two bad TP-Link routers (including a replacement), and now I have an Asus router on the way. I hope that takes care of it all.0Views0likes1CommentRe: Get the speed you deserve- modem upgrade on us
Unfortunately since I installed it just yesterday, my Internet has been very flaky (so I can't use my VOIP home phone). I stayed home to wait for a tech today, and he did what he could. Unfortunately since I knew it was a signal quality issue from taking to tier-2 support for about an hour early this morning I knew the tech wouldn't be able to completely diagnose the problem. He did his level best and couldn't have been nicer. I stayed home today to take care of this. I was up until 5 this morning working on it. Nobody can tell me if the COX Solutions store has a replacement modem, I just have to go and see- if I can get there before they close at 7PM.0Views0likes3CommentsRe: Get the speed you deserve- modem upgrade on us
Thanks for posting, Al. It takes me to a page that says I can upgrade now, then shows me a page where it's $179.99- the same page I saw with the link I posted. So for those who purchased their own modem, the only instructions that work are to post here, and wait for help, and those aren't in the letter. Calling Customer Service doesn't work, neither does the webpage URL.0Views0likes0CommentsRe: Get the speed you deserve- modem upgrade on us
It looks as though COX has placed an order for a new modem for me. I can't say for certain, but I will post again when I see what happened, or if I am charged for anything. I would post the contents of the eMail with the subject "Cox Order Processed", but it doesn't really say much. Well, I just got a second, identical eMail with a different work order number. I hope COX doesn't send two modems. One puzzling thing about both of these is the line: "Ready for Use Immediately: Shipping and Handling".4Views0likes0CommentsGet the speed you deserve- modem upgrade on us
COX sent a letter saying this: "Get the Internet speed you deserve with a modem upgrade on us.... Follow instructions at COX.COM/UPGRADEMYMODEM to get your replacement at no additional cost." My modem is an older one, not capable of using the whole 150 Mbps I pay for each month. COX knows that. But I have learned never to accept anything COX says as truth. Sure enough, when I visited the URL, COX wants me to pay $179 for a modem, with a $20 credit for installation which costs $20. See, they've known all along that I purchased the modem myself. So the letter is just baloney, except without any nutritional or other value than to add to the mass of a landfill. I called the number on the letter: 844-228-9156, and they didn't see how I could get the modem I own replaced for free. She said to go into a COX store to see if they would do it. I'm not going to waste my time. If COX kept their word, it would be the first time. I don't see it as an actual possibility. I wish I could get something other than Century Link's pathetic 1.5 Mbps where I live. I'd switch in a heartbeat.9.1KViews0likes20Comments