Bigbamboo
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Re: 5 Disconnects in less than 4 hours???
Here in Baton Rouge, one disconnect yesterday that lasted all afternoon!! Came back on its own later in the evening. Then again today. Went out around 3:30pm and came back around 8pm. Of course tech support could not see my modem during these periods, nor were they aware of any trouble in the area. Have a tech coming tomorrow, but not sure what he can do if everything is working fine.0Views0likes0CommentsRe: Data usage updating---it stinks
Really not the issue. At least with ATT I know what I'm getting. With Cox I've put up with continually escalating prices and continual reduction in service. So it's more the priciple of the thing that anything else. However, based upon the sorry quality of my cable reception, my expectation is an improvement with Uverse, and that would make the switch worthwhile.1View0likes0CommentsRe: Data usage updating---it stinks
I emailed Cox last week about the problem, and this is the cannedresponse I got: Thank you for your e-mail regarding your account. At this time, someone from our Technical Support Group can better assist you. We can be reached at 225-615-1000. We do apologize for the inconvenience. We hope that we have sufficiently addressed your concerns and answered all of your questions to your satisfaction. Please let us know if we can be of further assistance. Thank you for choosing Cox Communications where we value your business. Now wasn't that helpful? I'm not sure how Tech Support can help me fix their problem.0Views0likes0CommentsRe: Data usage updating---it stinks
You're probably right. My whole experience with Cox has been subpar. Have you ever attempted tech support over the phone? All they can do is read from a card. AT&T may not be any better, but I'll probably give them a shot when uverse gets to me.0Views0likes0CommentsRe: Data usage updating---it stinks
Nope. Never got a response to my previous post, either. Frankly I think usage caps are a joke. If the real problem is bandwidth then caps really do nothing to solve that problem. It's simple enough to save your usage until the end of the month and then clobber the network with continuous high speed downloads. They really caused the problem themselves by continuing to raise the download speed to the point that bandwidth is an issue. I'd be perfectly happy with speeds around 12mbps (or lower)and no caps.0Views0likes0CommentsRe: Data usage updating---it stinks
I certainly see your problem and totally agree. In fact I posted the same complaint several days ago with no response. My stats are now about 4 days behind. Seems like the more we pay the worse the service gets. When I first subscribed it was for UNLIMITED internet access, usenet access, and a personal webspace. I have since lost all three and my bill has more than doubled. I'm eagerly awaiting U-Verse in my area.0Views0likes0CommentsRe: Data usage meter slow updates
It's now April 10, and the tool just updated to April 6. Are we going to have to put up with a four day lag now? That makes it pretty hard at the end of the billing cycle to see how much usage remains without going over. Come on, Cox. If you want us to monitor and control our bandwidth you have to give us a reliable tool to do it.0Views0likes0Comments