ContributionsMost RecentMost LikesSolutionsRe: high uncorrectables, high latency What you're experiencing sounds a lot like what I started experiencing around Summer of 2019. After 10 or so phone calls, speaking to level 1, level 2, network engineers, etc it finally got classified as my area has too many users on the node I'm on. Our area had a ton of new houses go up very quickly and Cox didn't really prepare for it. From Summer 2019 to October 2020 it was miserable and a ton of delays to "split the node" but it finally happened, the internet was fine for maybe 9 months? And it went back to the same old thing ever since. I was so exhausted convincing them it wasn't my home equipment nor my line that I haven't even bothered reaching back out. I would pay double the money for half the speed if it was stable. Jumping from 30 ping to 100 then 200 then 300 randomly throughout the night creates a real ** experience when playing online games. I wish you the best of luck, at least you were told pretty quickly that it might be a node issue as it took a few months, and a few techs to figure that out after a ton of suggesting and convincing. Re: Ridiculous packet loss and latency. My "oversaturated symptoms" started last summer and got progressively worse. I just made a new post regarding this but I called them in January and our node split was supposed to be in July, no fix, then September, so far no fix. If it's delayed again I'm moving to triad wireless since there is no other cable/dsl that services my area. I know 90% of internet companies are like this as well and a complete joke, but this is ridiculous. Scheduled Note Split Delays Long story short, summer of last year I had noticed that my pings in games or call quality with VoiP had been getting out of hand. Spiking from say 20-60 20-80. It slowly got worse, come January it was jumping to 20-300 in most games making it completely unplayable unless I hopped on around 2 AM until 10 AM. Multiple hours on the phone with Cox and two different Field Technician Specialists and a few of the Level 1 Field Tech's (whom worked on the wrong box outside my house which wasn't even connected). The Field Technician Specialists replaced all of my lines everything was good there. After doing some tests with a Cox modem they brought with them and testing on different ports other than the line connected to my house they decided that our area is over saturated and is due for a node split. Makes sense, there has been MANY new homes built over the past 3 years and they were all "planned" the foundations were there for probably 8 years. Not sure why it was such a big surprise to Cox. Anyhow, they told me it was scheduled to be split in July... I thought well that **. That's 6-7 months where half the purpose of my internet is useless. So I got 50% of my bill payed for 6 months prior to me calling (when it started) and 6 months forward to July when it was supposed to be fixed... July comes around and oh no it's been delayed, of course it has. Now it's supposed to be fixed in September. September comes around and no news. The Field Technician Specialist who had told me to keep in contact with him via email has gone dark and not replied in weeks. Calling Cox to get an update about this is MISERABLE. It would seem every time I call no one has any idea about why I'm calling. Like they have no history of what I've called about and the old tickets are closed? Sorry, nothing has been fixed why are these closed. Anytime I call I seem to have to explain myself for 15 minutes so that people understand. They then tend to just say "so you're having speed issues?" no, never once said that. Level 2 support comes around and I have to explain it all again, then I speak to someone in the Network Operating Center im guessing and same thing. It's so frustrating that they seem to have 0 notes on any of the calls and the Field Tech's seem to have completely different tickets to where no one else can see them. And of course where I live you can't just switch to Century Link or anyone else there is no other Cable/DSL/Fiber that I can move to. The next best thing would be a wireless service like Triad. Which if this september split is delayed once again I am 100% cancelling my service and trying out "wireless" how fun... Sorry to anyone reading this wall of unplanned/unorganized text. This has been very frustrating and I hope others who may have this problem speak up. My current status on this is waiting for a Field Service Manager to give me a call with an update on this "scheduled" split. Re: Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9 Buckeye, Arizona (Phoenix Area) user here and have experienced this issue for over a year. Going back 3-4 years the issue was related to cogent routes/hops dropping packets during the holidays especially. Now this... Rocket League is nearly unplayable which is quite sad that I can't play my favorite game. I would have left Cox 5-6 years ago (7 year customer) if I had anyone else to go to. The only options I have in my area are satellite or a DSL connection from Century Link. I'm hoping ANY other provider moves in soon. I pay for the 300 down package and unlimited data. $150 + a month for the worst internet service I've had in 15 years.