AZDesertGal
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Re: Anemic download speeds, sudden price increase -- what am I paying for?
Also have very slow internet speed. testmy.net is the only true checker for speed as if you use cox or one they recommend like speedtest.net you will only see what Cox wants you to see. I subscribe to 30MBPS and on this computer (which is not the fastest) I get 141Kbps to 155 Kbps. Quite a difference. They have tried everything including rewiring my cables, but nothing works. It just always gets worse. But, how much worse than 141 Kbps?? The loaned me the Panoramic modem/router and said it would be $10 a month if I want to keep it. Now I know I am not crazy enough to spend $120 a year when I can just buy a new router for probably even less. Talk to someone in their customer retention and tell them you are going to go with a different internet company. They will quickly reduce your bill. I did this and they increased my speed from 15Mbps to 30 Mbps and reduced my bill by $10 so now my internet is around $50 Plus all the taxes, etc. But I don't think I should be paying even that amount for the internet that I cannot always use due to this speed.0Views0likes0CommentsRe: Why can't Cox Fix My Internet
I am in that same boat. Been going on for 7 years. I finally wrote to the FCC and started getting some response from Cox. they sent 2 of their special field agents to my home after completely fixing everything in my neighborhood. They then told me they would lend me the Panoramic modem-routerand if it helps I can rent it for $10 a year. LOL Sure and give them an extra$120 a year? I could buy a new one for that. I am not that crazy. Anyhoo, I have had this several weeks now and my internet just keeps getting slower. I subscribed for 30 Mbps and on this computer (wihichis not my fastest) it is registering 140-525 Kbps. Before they left theytested (but on "their" site. LOL and it was somewhere in the 20's Mbps I must be an idiot as I keep shelling out the bucks every month to COX. They "fix" something but not for long. Give it a few days and the problem is back and sometimes even worth. You just can't imagine how much of my time I have given up between phone calls and waiting for their support guy to arrive.3Views0likes0CommentsRe: GET THE INTERNET SPEED YOU DESERVE WITH A MODEM UPGRADE ON US
Didn't know it was free. They loaned me one of their Panasonic modem router to try as my internet speeds are quite low, like 525 Kbps when I subscribed for 30 Mbps. The one they loaned me will cost me $10 a month but I find it did no better, even worse than before. Did they tell you they were mailing it, having a tech come out, or do you have to go to their store for it? How would you expect it to be delivered in 30 min?0Views0likes0CommentsRe: Cox speedtest.net node unreliable?
Never use a Cox test or any of their affiliates (Speedtest.net) as they tend to favor Cox and will use their parameters for testing. The only one I have found and use which actually is not affiliated with any cable company is testmy.net It is truthful due to this. I find my speed is at 145 Kbps to 525 Kbps (Not Mbps) when I subscribe to the 30 Mbps0Views0likes0CommentsRe: Not getting the speed I'm paying for.
I have had speed issues with cox for over7 years. right now my DL is 140 to 155 Kpbs(not Mbps) I reported them to FCC about 6 weeks ago and I urge anyone with these problems to do the same. Maybe if FCC gets enough complaints they will force COX to do something about this. Tell me they are working on it. Loaned me the Panasonic modem router to see if that is any better. NOT, just got worse. I can't even stream anything to my TV as the speed says it is to slow.3Views0likes0CommentsVery, very, very bad internet speed. Now Kbps and not MBPS
t just keeps getting worse. Now my download ranges from 141 to 525kpbswlhenit should be at 30 MBPS. They are supposedly working on the lines (about 6 weeks, since I filed a report with FCC) but just keeps getting worse no matter what they do. Even loaned me a panoramicmodemrouter to try (no better, just got worse) Just got my new bill and wonder why I am still paying for this service when it is non-existent. I can't even stream any shows as it says the speed is to slow. I am wondering why I even subscribe tointernetwith cox.???? I have been suffering from this since 2010. They just cannot get it fixed for me. I am disabled Senior and they are just bleeding me dry. They care for nobody only making money for Cox. Not even any discounts either for Seniors.:( Here is the report of myspeeds Showing results 1 to 4 of 4 Only Upload Only Download All Identifiers Dallas, TX Washington D.C. Seattle, WA Amsterdam, NL Singapore, SG San Jose, CA Global Multithread Melbourne, AU London, GB Hong Kong, CN San Francisco, CA New York, NY Frankfurt, DE Colorado Springs, CO Los Angeles, CA Stockholm, SE Miami, FL Tokyo, JP Sydney, AU Bangalore, IN Sao Paulo, BR Home Office Work School Laptop Netbook Bedroom Game Room Living Room Den / Study Garage Kitchen WiFi Location 1 Location 2 Location 3 Location 4 Location 5 Location 6 Location 7 Location 8 Location 9 Location 10 Android Detected iPad Detected iPhone Detected Miscellaneous TIME SIZE SPEED CONNECTID PROVIDER TID Sun Feb 25 2018 @ 1:57:11 am US 920 kB 521kbps65 kB/s 6245447828312 Cox Communications XRgo6ZiwB share Thu Feb 22 2018 @ 5:06:22 pm US 920 kB 585kbps73 kB/s 6245447828312 Cox Communications RLTacXwyk share Mon Feb 19 2018 @ 12:42:50 am US 11.3 MB 213kbps27 kB/s 6245447828312 Cox Communications kqXQbv5zD share Wed Feb 14 2018 @ 6:27:19 pm US 6.4 MB 141kbps18 kB/s 6245447828312 Cox Communications GWfk8E4ty sharewhy does everything about Cox ***?
I have been a customer for many years and it just keeps getting worse. I have been complaining forever about the slow download speeds. I pay for a much higher speed but just get from 0.60 to 5MBPS. They have even rewired my home which did not help. Last tech here removed some kind of filter outside which also did not help I had Geek Squad check my computers but that was not the problem. I replaced my router about 2 years ago and everybody said the one I purchased was overkill for my home. Cox replaced the modem. There is just no fix to this problem They schedule a service call for me today for between 1 and 3pm. I asked if they would give me a call 30 min before he would arrive. I ran my errands and got home at 12:30 to wait for a call. No call. So at 3:15 I call to find out what the delay was and they told me he had been here but nobody was home. I said that nobody called me so I was not expecting anyone. It was his fault as he should have called like they are supposed to do. They said he was finishing up an appointment and should call me in 20 min. At 4:20 and still no call I called Cox once again. I told them that nobody had called me and if I had wanted a later time I would have scheduled later than 1 to 3pm. I asked to talk to a supervisor. After around and around with this girl, she hung up. How rude!!!! You never treat a customer like this. After all, everybody knows "the customer is always right", I called once again and after quite a wait got a supervisor and reported this whole mess. During the call another tech called and said he was on his way. This has been a very upsetting day for me. They tied me up for 5 hours and think that at $20 bill credit would make me happy. My time is worth much more than a measly $20. If they cannot provide a better and more consistent service then they have no business in selling false promises for their "great" plans. BTW, the interference on my lines which was fixed by this tech hardly did anything at all to the speed. I think Cox needs to replace all their lines and have more of them so this does not keep happening. I will check out Century Link with their new fiber-optic lines. I will end up calling Century Link and setting up service with their company. It is a shame that there are not more internet companies to choose from. As it stands now I have missed dinner but too sick to even think of food over all this rigamarole with Cox.Adding network stations to Roku
I have a new Roku which I am trying to get set up. Once I have completed this I am disconnecting the TV boxes and will be able to save some money each month. I will be keeping basic cable since it is free where I live. Gotta do what you gotta do when on SSA. I find with the Roku I get more channels than with Cox, I can select what I want and not have to get only what Cox offers in various packages. The only thing I have not found is how to watch the network channels for the series that I watch. I want to be able to watch these whenever I want and not have to either miss some shows or be tethered to my TV. Roku says that these are private channels and that is why they are not offered. In able to watch these free I need to contact my cable vender who should give me the codes. Once I have these codes then they will help me add them to my Roku so I can watch them. I have contacted Cox and was transferred 4 times to people who do not know these codes or how to access them. Has anyone else had any luck getting these codes? Or do you know the codes?3.3KViews0likes1Comment