ContributionsMost RecentMost LikesSolutionsRe: Very many Correctable, and uncorrectable codewords Oh Im full aware. the company i worked for had contracts with both cox and comcast. and tier 2 slowly became tier 1. and tier 1 quickly became "run this script until they hang up or it works". i have no problem having my own modem, i have a mb6800 or whatever right here. if cox still allowed you to have 2 modems, i would have it plugged in just for diagnostics. but if i get it switched id have to return the cox@home gateway because it wouldnt be able to be added or provisioned onto the account anymore. so id have to make another trip to the store just to get another gateway. its funny how you sit through tons of calls regarding people losing their job from ** internet and then you become that person and you know there is nothing you can do. ive had women and men break down and cry from the threat of losing their work at home jobs which took them years to be able to qualify for (pre covid). its a shame. it really is. Re: Very many Correctable, and uncorrectable codewords thats exactly it. if im using your equipment. and im having these issues on different models. its obviously not me. and you sound like you work for cox or have worked for the industry so you know the game. personal modems, routers and gateways are out of scope. Re: Very many Correctable, and uncorrectable codewords which one though? they used two different vendors, i had the technicolor and now the arris, both have the same issues. the arris seems to resolve faster if unplugged but the technicolor to my knowledge uses a broadcom chipset which is usually more reliable than intel puma. Re: Very many Correctable, and uncorrectable codewords the modem activation page for cox doesnt even work correctly. comcast had the same issue where you were "activation locked" until you changed the wifi band names. and most customers not knowing what the modemgateway was (192.168.0.1 for cox) or 10.0.0.1 for comcast would not be able to do it. so we on the tier 2 side would have to login to their gateway and change the bands manually. eventually they created interactive smart help to try to automate the functionality, but it was buggy at best. its a shame the same issues are happening to the same products from the same companies years and years after the issue was first noticed. its willful ignorance and serious neglect. Re: Very many Correctable, and uncorrectable codewords its been going on for years man, years. its a joke. Re: Very many Correctable, and uncorrectable codewords i used to do tier 2 for comcast and i could literally open up a map of the whole area and see everyones signals reported by every modem. so i know cox has the same ability since all they know how to do is mimic bigger better companies. comcast eventually took this function away because like most corporations, transparency is second to profit. Re: Very many Correctable, and uncorrectable codewords there is ajunction box attached to the apartment building where all the connections go. its cox equipment. the techs who come out just swap you to another port on it or something and tell you they fixed it. but im very much in the know that its just them being deceptive and not wanting to spend money to replace aged equipment. ive had techs come out here admit to a) some techs just lie b) some techs are too lazy to even look c) something is broken and nothing will get done about it so just accept it Re: Very many Correctable, and uncorrectable codewords im really thinking about suing cox if my girl loses her job over this nonsense that always seems to happen. we always have packet loss, it just gets worse sometimes. its been *** for years. i always get told by techs its an outside issue. the ones who ** me tell me its my modem, and i just replaced it today at the cox store so I know that is **. to my knowledge they have never replaced the local box hookup where the main tap goes. gotta love monopolies. Re: Very many Correctable, and uncorrectable codewords Downstream Channel Bonding Value Index 21 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 0 159 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Frequency 237000000 213000000 219000000 225000000 231000000 243000000 249000000 255000000 729000000 735000000 741000000 747000000 753000000 759000000 765000000 771000000 777000000 783000000 789000000 795000000 801000000 807000000 813000000 819000000 825000000 831000000 837000000 843000000 849000000 855000000 861000000 867000000 302800000 SNR 36.386890 36.609653 36.609653 36.386890 36.609653 36.386890 36.386890 36.609653 37.355988 37.355988 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.355988 37.355988 37.636276 37.355988 36.609653 36.609653 36.609653 39.12 dB Power Level 6.699997 7.000000 6.599998 6.699997 7.000000 6.500000 6.300003 6.099998 -0.799999 0.099998 0.599998 0.799999 0.700001 0.799999 0.500000 0.500000 0.500000 0.000000 0.099998 0.299999 0.299999 0.200001 0.700001 0.400002 0.599998 0.400002 0.099998 -0.400002 -0.500000 -0.500000 -0.700001 -0.099998 5.000000 dBmV Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 OFDM Upstream Channel Bonding Value Index 1 2 3 4 Lock Status Locked Locked Locked Locked Frequency 24000000 17600000 30400000 36800000 Symbol Rate 5120 KSym/sec 5120 KSym/sec 5120 KSym/sec 5120 KSym/sec Power Level 40.770599 40.520599 41.520599 42.020599 Modulation 64QAM 64QAM 64QAM 64QAM Channel Type US_TYPE_ATDMA US_TYPE_ATDMA US_TYPE_ATDMA US_TYPE_ATDMA CM Error Codewords Index 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Unerrored Codewords 8099 6321 6571 6469 7145 7715 7907 8793 12416 12186 12198 12062 11808 11724 11636 11479 11409 11258 11030 10942 10920 10736 10482 10474 10248 9914 9914 9770 9564 9412 9231 8862 28 Correctable Codewords 5419 7009 6642 6645 5865 5196 4908 3851 143 260 126 132 219 163 116 143 92 95 192 167 67 121 247 141 228 433 320 342 418 441 509 757 47 Uncorrectable Codewords 69 124 128 108 79 49 31 24 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 Very many Correctable, and uncorrectable codewords CM Error Codewords Index 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Unerrored Codewords 77580547 19231441 19620879 20442960 21687958 22382951 22822891 23272407 24609044 25079112 25000340 27363119 27598035 27181907 30368491 31605724 31435315 35829670 37672994 38998348 42614634 47277989 50638899 53153295 59414970 141763468 134870875 141979015 141923102 141799332 145534349 136947015 77580547 Correctable Codewords 70385959 102719348 104039461 105992413 108213574 109445900 109928688 110351392 111739252 112034414 111760202 113204010 113143116 112863145 113596457 113670558 113631816 112892582 112253155 111756330 109908603 107127081 104841831 102963447 98035610 19365316 26250537 19163663 19228829 19358805 15645586 24229577 70385959 Uncorrectable Codewords 2598649 38955191 37248486 34489156 31048089 29110672 28210683 27348383 24623292 23871928 24226818 20444260 20271472 20968811 17067628 15764640 15979907 12333779 11137219 10317017 8552211 6689659 5621837 4994859 3675583 7551 21336 7001 6732 6853 3167 14905 2598649 Gigabyte speeds. Upload speed is <3 Mbps, usually around 0.7/0.8 Mbps. Download speed is over 300 Mbps. Downstream Channel Bonding Value Index 21 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 0 159 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Frequency 237000000 213000000 219000000 225000000 231000000 243000000 249000000 255000000 729000000 735000000 741000000 747000000 753000000 759000000 765000000 771000000 777000000 783000000 789000000 795000000 801000000 807000000 813000000 819000000 825000000 831000000 837000000 843000000 849000000 855000000 861000000 867000000 302800000 SNR 36.386890 36.609653 36.609653 36.386890 36.609653 36.386890 36.386890 36.609653 37.355988 37.355988 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.355988 37.355988 37.636276 37.355988 36.609653 36.609653 36.609653 39.12 dB Power Level 6.699997 7.000000 6.599998 6.699997 7.000000 6.500000 6.300003 6.099998 -0.799999 0.099998 0.599998 0.799999 0.700001 0.799999 0.500000 0.500000 0.500000 0.000000 0.099998 0.299999 0.299999 0.200001 0.700001 0.400002 0.599998 0.400002 0.099998 -0.400002 -0.500000 -0.500000 -0.700001 -0.099998 5.000000 dBmV Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 OFDM Upstream Channel Bonding Value Index 1 2 3 4 Lock Status Locked Locked Locked Locked Frequency 24000000 17600000 30400000 36800000 Symbol Rate 5120 KSym/sec 5120 KSym/sec 5120 KSym/sec 5120 KSym/sec Power Level 40.770599 40.520599 41.520599 42.020599 Modulation 64QAM 64QAM 64QAM 64QAM Channel Type US_TYPE_ATDMA US_TYPE_ATDMA US_TYPE_ATDMA US_TYPE_ATDMA CM Error Codewords Index 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Unerrored Codewords 8099 6321 6571 6469 7145 7715 7907 8793 12416 12186 12198 12062 11808 11724 11636 11479 11409 11258 11030 10942 10920 10736 10482 10474 10248 9914 9914 9770 9564 9412 9231 8862 28 Correctable Codewords 5419 7009 6642 6645 5865 5196 4908 3851 143 260 126 132 219 163 116 143 92 95 192 167 67 121 247 141 228 433 320 342 418 441 509 757 47 Uncorrectable Codewords 69 124 128 108 79 49 31 24 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 Yet yal have the nerve to charge me 170$ a month for a 1 gig plan.