ContributionsMost RecentMost LikesSolutionsRe: Cox's Web Page has Numerous Dead Links ^Continues to not work for me, too. No response from Cox to my observation to my points made about a week ago. Re: Cox's Web Page has Numerous Dead Links I am experiencing the same issue for a couple of weeks as CCFlint. The rollover links for the following questions on the data usage page don't work: I have tried in several browsers (Chrome, Firefox and Safari) and they all don't work. Ever since the page was updated on Dec 5 and Dec 19, I can't read the responses to the below questions. Will I be billed if I exceed these plans? Will Cox throttle my speeds if I exceed my data plan? How quickly will I see my data usage appear on the Data Usage Meter? What time period does my data plan cover? Re: Missing many episodes within On Demand, from DIFFERENT providers AND other On Demand problems HI Becky: Thank you for the update on Designated Survivor. I have watched through episode 4. I went to get caught up yesterday afternoon (ep 5 and 6) so I would be ready for last night's primetime broadcast (ep 7). Do you have a timeline as to when 5-7 will be available to view using On Demand? Data Cap Increase In this morning's Data Usage Meter, it refers to a data cap increase for all tiers of Cox Internet Service to 1 TB. However, Ultimate Internet continues to be at its reduced data cap of 1 TB from its previous data cap of 2 TB. It continues to be a soft data cap because according to the Data Usage Meter FAQS, Cox doesn't charge extra if you go over. They will contact you if you go over to encourage you to upgrade your service. However, Ultimate can't upgrade their service because Gigablast continues to not be widely available. I read that Comcast also increased their data caps to 1 TB but instituted a hard data cap. It is very interesting how Comcast's data cap works: Over a 12 month period, if you exceed the data cap in more than 2 months, the data cap kicks in at $10 per 50 GB with a maximum data cap "fine" of $200 per month. When Cox instituted their trial plan in Cleveland with hard data caps, how did you inform the customers of the change? How much lead time did you give to the Cleveland customers about the change? Did Cox inform customers separately through US Mail or did Cox sneak into your billing statement? Many customers are paperless and auto pay so if the bill doesn't change, we don't necessarily read the bill. Re: Data Usage Meter Broken for 2 weeks My access to Internet Tools has been restored, effective today (Sept 8). Re: Data Usage Meter Broken for 2 weeks I continue to have this error, too. It started on August 24. Numerous emails with Cox.help plus responses on this forum have not solved the problem. A forum rep in another thread said the maintenance period was over and the meter should be available as of Sept 2. Well, it is now Sept 7th and no access to Internet Tools. What operating system are you using? I am on OS 10.11.6. the latest for the Mac. Re: Internet Tools Access problem JBoss error... It is Sunday, September 4 and I continue to have the same error message that the OP had pop up when I attempt to access Internet Tools. I have had this error ever since August 24 (11 days now). Please provide a fix!!!!!! Re: Internet Tools Access problem JBoss error... Tiffany: I get the same message posted by SCR and Peter when I attempt to access Check Internet Speed, too, in addition to Data Usage Meter. When I sent an email to Cox.help, they said to change my password, which didn't fix the error. I should have checked here first before doing what Cox.help asked me to do due to the continuing offline nature of Internet Tools. Data Usage Meter has been offline since Aug 24 when the errors first started to appear. Re: Internet Tools Access problem JBoss error... Tiffany: The OPs post is what I have been experiencing for the past 5 days attempting to connect to Internet Tools: Speed Test, Data Usage Meter, etc.I am in the OC market. The last time I was able to check my data usage was on August 24. I have tried using multiple browsers: Chrome, Firefox, Safari. Any update on this continuing error. Re: Error on cox.net accessing Internet Tools For the past 36 hours, I haven't been able to view/manage Internet Tools, too. Usage Meter is unavailable, etc. I am in the OC market.