15yearcustomer
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Overutilized network causing CMTS issues?
Come on the timeouts and reboots are happening 10 to 20 times a day. Cox must have oversold services gain. Many fellow Cox customers are complaining about this same issue and it is caused by the CMTS not our modems. We have tested our equipment and bought new equipment at the CSR's advice and it still is not working. What does it take for you to fix this issue where it is originating from? Your servers.!!! My modem is not receiving a response from CMTS and disconnects frequently to re-register since no response is received from the cable company. A service tech was supposed to come out Thursday August 2, 2013, he was a no show. I can't call anyone because my phone is voip and i just get disconnected because of the no-response CMTS. Help I have not had a decent internet connection for over a month now.3.4KViews0likes1Comment