Want to learn how to use the Support Forums?
Read the forum guidelines
We are watching the opening night of the NFL and can hear the Spanish translation softly in the background. I made sure we had English selected as our language and we did. Just for kicks, I switched it to Spanish and it began broadcasting only English—but every other channel is Spanish. I have also had a few channels randomly begin broadcasting with the video description for the visually impaired playing. Assuming this is some kind of Cox bug? Only had Cox for a few months in a brand new house and it is terrible. We have had all kinds of problems.
We've been dealing with the same issue since upgrading to Contour and moving have a mile across the street. Pre-season football on channel 7 would start in English and then switch to Spanish and reverted back twice, finally settling on Spanish. I actually kept the recorded game and played it for the Cox representative on the phone so he could hear it switch between languages. He had never encountered the glitch. I told him I cannot be the only guy in Orange County that has this issue. It did it again on the national NBC Sunday Night Football game last night. Channels 2 and 11 don't do it, and neither has any cable broadcast. I have to go in to SAP and check the box for Spanish and the game then reverts to English. For the record, the Sunday night games on channel 4 actually have no audio until I check the Spanish box and then it goes to English. Channel 7 actually broadcasts in Spanish until corrected.