Forum Discussion

stachnj's avatar
stachnj
New Contributor
5 years ago

License issue :: 7005

Can't watch any channels on the app on android as all I get is the above error. Is my phone not supported? Alcatel Zip LTE android 7.1.1 doesn't matter which channel I choose it just loads for a while then gives the error, at bottom of screen it also says error 11

10 Replies

  • Hi Stachnj, if you're referring to the Contour App, your phone seems to meet the minimum requirement of Android OS 4.4 or higher (www.cox.com/.../contour-app-minimum-requirements-and-supported-devices.html). Check your other phone settings to ensure that the Contour App has access to your location data, that JavaScript and cookies are enabled, and that the "block third-party cookies" setting is disabled. -Becky, Cox Support Forums Moderator
    • stachnj's avatar
      stachnj
      New Contributor

      Everything is enabled and permissions are allowed, not sure what the problem is, unless my wifi is causing the issue but I have no way to figure out if that is the issue. 

      • CrystalS's avatar
        CrystalS
        Former Moderator
        Hi. If you want to know if the WiFi is your issue, all you have to do is hardwire a device to directly to the modem bypassing the router if you have separate devices. If you have an all in one(modem/router) then it will be difficult. -Crystal Cox Support Forum Moderator
    • stachnj's avatar
      stachnj
      New Contributor

      No, I am using my Cox high speed internet connection I can watch tvgo channels but no others