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Argimiro_Lago's avatar
Argimiro_Lago
New Contributor
5 years ago

Intermittent sound loss on TV and Internet.

I'm using Cox Cable. My loss is only for 1-3 seconds, but is very annoying!!! I see that a lot of subscribers are experiencing this on their TV and with some is much longer lasting. I have tried adjusting sound on TV without results. In my case, I'm experiencing exactly the same problem on my computers.

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  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    Hi Argimiro, to confirm, is the sound cutting in and out on certain channels or do you not have audio at all? In regards to the computers, are you on the website watchtv.cox.com or are you using the Contour app? Can you please check to ensure your operating systems are up-to-date, and clear your cookies and cache on your browsers? -Kevin M. Cox Support Forum Moderator