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MSC1971's avatar
MSC1971
New Contributor
5 years ago

On Demand Movie Buffering and Freezing up

Every time I rent a movie the video freezes every 5 to 10 seconds like, it is buffering. I have spent $20 on movies I can't watch! Does anyone know how to fix this? I have unplugged the boxes, modem, router, reset video signal, called Cox tech support, no help!

broken
Buffering
disapointing
Freezing
OnDemand

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  • LatitiaS's avatar
    LatitiaS
    Moderator
    5 years ago
    Hello MSC1971,

    I apologize for the delayed response and would like to assist you with your reception troubles. Please send us an email to cox.help@cox.com with your name and address. I'd like to take a closer look at your equipment diagnostics. I look forward to working with you.

    Latitia
    Cox Support Forums Moderator