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Everything Recorded is Gone! :(

We woke up this morning to everything on DVR gone. My husband called this morning and was told that it had something to do with an error in a code on certain boxes and that more than likely, it's all gone forever.

I'm very curious to know if what we were told was the truth and also if it's happened to anyone else today?

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  • Hi Lini, Cox is working to resolve the issue of missing recordings. Many customers with this issue report error code XRE-03096. We do not yet know if the missing recordings are recoverable. I'm so sorry that I don't have better news! You may be able to view the episodes of shows you missed via On DEMAND, the network's website, or the corresponding network app. You may also need to set up scheduled series recordings again. -Becky, Cox Support Forums Moderator
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