Problems when I try to fast forward a recorded show

I just got Contour yesterday (had to pay $75 for the service call). When watching a recorded show if I try to fast forward it goes forward a little then freezes for a while then jumps ahead a lot.  I can't stop it when I want.  When I do push play again the show plays a little then freezes, then plays a little then freezes.  Makes it unwatchable.

Can anyone help?

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