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Problems when I try to fast forward a recorded show

I just got Contour yesterday (had to pay $75 for the service call). When watching a recorded show if I try to fast forward it goes forward a little then freezes for a while then jumps ahead a lot.  I can't stop it when I want.  When I do push play again the show plays a little then freezes, then plays a little then freezes.  Makes it unwatchable.

Can anyone help?

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  • Are you referring to your DVR box?    I've had that same issue with my DVR.    I'd either power off the DVR or use the Cox Connect app to reset the DVR and it would fix the problem.

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