Want to learn how to use the Support Forums?
Read the forum guidelines
The On Demand menu listing for the HGTV network is only displaying 4 show options - vs the usual 30+ shows in their line-up. This change happened approx 1 week ago. Two calls - and two reboots - later, the limited HGTV On Demand issue continues. Cox Kansas rep I spoke to via telephone was able to confirm seeing the same limited options (4) as I when she checked a local TV within her support site and confirmed this was not usual. Both Cox reps (Lousiana & Kansas) I’ve spoken to by phone in an effort to resolve this concern have suggested I wait to see if the problem resolves itself. After 1 week, I’m not putting any confidence in waiting as a problem solving option. Any suggestions on how I can get back to viewing current shows vs the limited four offerings? thank you in advance for any help/direction.
THANK YOU for looking into this. I finally feel like Cox is responding pro-actively to my complaint. The last Cox rep I spoke to by phone told me I had to call HGTV myself and gave me their #. This last recommendation - coupled with the previous "be patient and wait for it to fix itself" diagnosis - surely didn't make this 30+ year customer feel valued. I, too, tried to title search several of the HGTV shows with no success. I look forward to hearing your follow-up - but mostly to seeing this On Demand access issue fixed. Thank you again.
If the On Demand Team is still in the process of adding the additional episodes - it's curious that the one episode "Fire Sale Fail to Dream" of Windy City Rehab and the addition of the show Restored by the Fords to the menu line-up are gone now. Basically a step backwards from my update one day ago. Essentially, I'm back to seeking a resolution to my original inquiry of 25 days ago. Would appreciate an update on the status of ticket #7871632
Thank you! After 4 weeks, progress finally made on getting the 3 missing episodes of Windy City Rehab loaded onto the On Demand menu listing. Hoping for a similar outcome for the missing Restored by the Fords episodes. Acknowledging the success of making episodes 1,4 and 5 accessible, but would like to see the other previously aired shows of Restored b/t Fords made available within the On Demand menu as well. Hoping ticket #7871632 is still open as the reason for it's activation has yet to be resolved in full.
Per HGTV's web site, the missing episodes are: The Male Doily (episode 2), Hitting a Brick Wall (ep3), Storybook Cottage (ep7), Let There Be Light (ep 8), Steve Buys a House (ep 9), Colonial Turned Chic (ep 10). Since my note of two days ago, Old Bones, New Guts (ep 12) & Spanish Villa (ep 13) have been added BUT... the On Demand menu indicates viewing access will expire effective 4-19-19 - two days from now. YET the other episodes have a viewing date until 12/31/25. Perhaps this accounts for why some episodes show up and then disappear and are no longer accessible? Dunno - but several factors need to be looked into in order for customers to have access to previously aired shows.