Why is the Contour system so slow

I just converted to the Contour 2 system, and it's terrible.  The reaction time of the system to remote commands is terrible.  Sometimes I have to press a button two or three times to get the system to respond.  This happens on all three Contour boxes. The user interface is rediculously slow.

Also, who came up with the blue LED clock no one can read?

This is an upgrade? 

The user interface looks pettier, but performance is terrible.  Someone remind me why I pay $300 a month for this service?

Very disappointed.....