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Recently we have experienced this issue on Fox (Channel 1013). We live in Ocala, Florida. We go into settings and audio description is turned off, but it still gives an audio description of the program. It doesn't happen during commercials. We are currently watching Hells Kitchen and nothing we do seems to work.
Hi! If you have configured your receiver or television to play SAP audio to listen to Spanish language track for a show, when video descriptions are available in televisions shows it will temporarily replace the Spanish language audio track with English descriptions and dialogue. Turning off SAP will also turn off the descriptive audio.
I have never had SAP enabled as I don't speak Spanish. I would think that if more than one person is having the same issue only on one particular channel and that it just started happening without any actions from the customer, your tech people would look at their end instead of blaming the issue on the customer. However, I figured out a work around on my end. When watchin Fox programs on Channel 1013, you actually have to turn ON SAP and set the language to English. This will eliminate the Audio Description from playing.