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Contour 2 Volume

I am having a problem with the volume and find the volume very low. Cox has replaced the Contour box twice with no improvement. Is there anyone having the same problem, and if so, how did you correct it?  I can turn the Contour box off and use only my Amazon Fire, turn the volume down to 20, or lower, compared to 45 on the Contour being the same!

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