This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

cox ondemand on Tivo boxes have some shows not fully available

Do any of the cox techs know why some ondemand programs when viewed through Tivo equipment only shows some of the program instead of the full program?

Parents

0 Karen_R 6 months ago

Andrew, Cox provides all programs that we receive from the network. To clarify are you saying an episode is missing or episode or show cuts off during playback? -Karen
Cancel
Up 0 Down

Cancel
0 Andrew Wees 6 months ago in reply to Karen_R

the episodes/programs cut off examples the kelsea ballerini miss me more music video i the music choice/country folder
Cancel
Up 0 Down

Cancel
0 Becky 6 months ago in reply to Andrew Wees

Hi Andrew, I'm wondering if the files were truncated somehow. Are the episodes/videos cutting off because you've reached the end? Check the episode information to verify the video length. For example, the On Demand menu on a Cox video receiver tells me that the Kelsea Ballerini "Miss Me More" music video is 3 minutes 23 seconds long. Does this match the file length displayed in TiVo On Demand? At what point does the video end? -Becky, Cox Support Forums Moderator
Cancel
Up 0 Down

Cancel
0 Andrew Wees 6 months ago in reply to Becky

the Kelsea balarini video got fixed over night and now plays, in the yurview folder the Go Omaha episodes are cut off only 1 min of the go omaha 1st episode is playing on demand on Tivo says it's 18 min long program
Cancel
Up 0 Down

Cancel

Reply

0 Becky 6 months ago in reply to Andrew Wees

Hi Andrew, I verified that the first episode of "Go Omaha" is playing past the first minute on the Rovi, Contour, and Contour 2 platforms. Manually initiate a connection to the TiVo service to make sure that there isn't a connectivity issue. Let me know if there are other titles cutting off. I'll ask our Video On Demand team to check the content in the TiVo queue. -Becky, Cox Support Forums Moderator
Cancel
Up 0 Down

Cancel

Children

0 Andrew Wees 6 months ago in reply to Becky

still only seeing the first 2 minutes on demand via the tivo after a forced service connection
Cancel
Up 0 Down

Cancel
0 Becky 6 months ago in reply to Andrew Wees

Hi Andrew, the Video On Demand team will be checking the TiVo content files today. Let us know if you find any other titles that cut off in the middle! -Becky, Cox Support Forums Moderator
Cancel
Up 0 Down

Cancel
0 Andrew Wees 6 months ago in reply to Becky

now that you mention it the second go omaha episode is also cutoff
Cancel
Up 0 Down

Cancel
0 TiffanyR 5 months ago in reply to Andrew Wees

Hello Andrew,

Episode 1 of “Go! Omaha” no longer cuts off after ~2 minutes, and now plays in its full entirety. Please confirm and let us know if there are any other issues.

Tiffany R.

Cox Support Forum Moderator
Cancel
Up 0 Down

Cancel
0 Andrew Wees 5 months ago in reply to TiffanyR

the first episode is fixed, but the second episode is still cut off
Cancel
Up 0 Down

Cancel

	Get Help Via Live Chat
	Learn How To Support Articles
	Find your nearest Service Center
	Give us a call 24/7 Phone Support