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For at least the past 2 days, the only movies showing OnDemand are those included with Netflix, Premium networks or those about to air. There are no movies for "rent" or "purchase" available. We have Contour and I have tried resetting the main box by unplugging for 30seconds. Nothing showing.
Maybe I was not clear, I'm having the opposite issue you mention. I'll just assume that its known and being worked on. Do you have an ETA? It's been at least few days already.
When I go to Contour > OnDemand > Movies there are ZERO movies to Rent or Buy. I've tried doing a voice search for say "Deadpool 2" and all it brings up is the trailer. No movie. Same with "Blockers", "I Can Only Imagine", "Hotel Transylvania 3" and "Incredibles 2".. no actual movie is found when I know they were there to rent last week!
Under New & Most Popular it shows 3 whole movies. All of which are Free. This used to display hundreds of movies. Mostly to rent.
The only Movies OnDemand are Free (included with Netflix or Premium Channels or those about to air).
I've reset my box by pulling the power supply and waiting 30seconds before plugging back in. It's been nearly a week now and not resolved.
Anytime before noon will be fine. Thank you. If I still have issues after the reset, I'll let you know.
Thank you, the reset did not resolve the OnDeand issue. I also just did a reset via the IVR due to latency issues. Also spoke to a Cox rep. The reset resolved the latency issue, but not our issue with On Demand.