It is very frustrating for us. We have one high def DVR in the living room that had been having daily problems. The problems continued despite having the cable box replaced by a new one.
Masochists or hope springs eternal, we bought a high def TV for the bedroom and got another cable box and in 4 days we have to reboot so many times. The technology and level of service is unacceptable. The last time I called it in, the rep on the other end of the phone checked signal over their end and said the signal was "OK" but he sees a lot of disruption in their screen (whatever that meant) that it warranted sending a technician over. The following day, the tech came, checked the living room box, called me in my cell phone (as I was at work and my dad was at home to receive him) to say that the box was working and asked me what the problem was. I had to explain that he was sent there because the rep I spoke with over the phone the other day did a test and saw something in there - too technical for me to repeat, I would have thought they would speak the same language. #!, wouldn't the reason for the call be in their service ticket and #2, the tech did not even know there was a 2nd cable box he was supposed to check. Despite that visit, we are still having problems with the cable box. Going over the "Guide" key and flipping through HD and regular channels seem to trigger the gray screens and/or blackouts.
These ongoing issues are coming in the heels of the phone messaging debacle that Cox did not disclose, we found out about it by (a) trying to access it and getting the "server not available" (b) coming to the forums to read about numerous similar complaints and (c) much later reading about it in the North County Times.
Is this a firmware issue with the boxes? We always have to do a reboot in order for the boxes to recover.
Watching movies on On Demand paying $4.99 for HD movies are hit-and-miss, the picture breaks a lot, like tiles.
We really tried to be patient but when we're getting charged decent amount of money for the service we are not getting, it becomes tiring. We have been with Cox since 2003 for cable, phone and internet, but AT&T is starting to look good right now, especially that we have all our Apple data plans with them.