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We have been experiencing occasional Contour box freeze-ups requiring a reboot since we received our box but recently, the problems have increased exponentially. Over the past few days, the freezups have been accompanied by the inability to control anything with any remote control (including a Logitech Harmony). This problem is often accompanied by an on-screen message "Unable to connect..." followed by RDK-03033. A web search for that phrase points to either poor signal strength strength on the return signal between the Contour box and the head end or interference from another nearby Contour box, which can apparently resolved by the installation of a "MoCA filter".
In any case, we would like to resolve this. Does Cox have a fix?
I would like to check signal strength while testing some of the cabling. I've tried the <Exit><Down><Down><2> key sequence many times and it doesn't work. Is there some other way to bring up the diagnostic menu on our Contour box?
I checked all connections and cables and even replaced the splitter in the garage and the loss of remote functions with the RDK-03033 message continues.
I made the mistake of calling Customer Service and the lady kept claiming the remote control was the problem; despite my telling her the boxes/remotes in both rooms exhibit the same symptoms.
She wanted me to pay for a technician to come out to troubleshoot the system. Honestly, at that point I was ready to switch to satellite. Is there anything else I can try? I'm certainly not paying Cox to fix their system.