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Had Record 6 with 3 receivers for about 3 years. Started having audio and video skipping and freezing, so swapped to Contour 2 on advice from Cox tech.
Like taking a step backwards.
Voice control is gimmicky (like Siri on my iPhone which I rarely use)
Picture and audio are definitely degraded from Record 6 boxes on my 4K 65" with soundbar. I've played around with ALL the video and audio settings in the Contour 2 menus, and I can't get it back to the quality of the Record 6 (and I have an Apple TV and Blu Ray player that are still working great with my current TV and soundbar settings, so I definitely don't want to mess with those settings).
On Demand video and audio quality are even worse. Video stutter, and audio not synced.
I can also no longer program the remote to control my Apple TV (old Record 6 remote controlled 4 devices: cable box, TV, soundbar, and Apple TV).
Have to press "ok" after entering a channel.
Guide no longer has a thumbnail video.
"Last" button no longer just takes you to last channel - have to see and scroll through your last 10 channels.
Volume button on remote is in an inconvenient location.
Clock display small, and is either too bright, or not bright enough, from those settings.
NO CLOCK on receiver boxes.
So far, I'm at 2 thumbs down, and seriously considering switching back to Record 6, as long as they are still available.
Contour 2 is Comcast, which stinks. I would suggest swapping back if you can. It's not going to get any better.
Dude that makes complete sense about those boxes being from Comcast. I have worked in IT for the last 20 years, so I am not one who is adverse to tech upgrades. By all means, I'm all for hardware and software upgrades that improve or enhance a user's experience and performance.
It's absolutely unbelievable that Cox is pushing these boxes so hard. Cox basically has the monopoly in my area for residential HSI (can't beat their prices for the kind of throughput I get), so I've been with them for 18 years, and have always bundled my cable TV and landline phone, with Internet. The cable boxes have always been an improvement, going back to the basic SD boxes, to the first DVRs, to the HD DVRs, to the Whole Home DVRs, to the Record 2, and then the Record 6. Always improved in quality and UX. I usually research purchases, especially tech purchases, but didn't bother with this since I ASSUMED, like a dummy, that Contour 2 was going to be an improvement.
The comparison that comes to mind is like going from Windows XP to Windows Vista (or Windows 7 to Windows 8). Sure, it looks prettier (although not in this case, at least on my 4K TV), and has some gimmicks, but it's slower, buggier, non-intuitive, and previous functionality is actually missing!
I actually contacted Cox this morning, and they do still have the Record 6 boxes at all their stores. I'm at work today, but my wife is going to go swap them back at the same store, and I'll set up later. Will update with results later.
Rant over. Thanks for your info!
I think the main change with Cox is the acceptance that normal broadcast TV service is just not profitable enough anymore. At first they tried to "squeeze the stone" by pressing against cable cards and jumping on the encryption band wagon like everyone else. With each passing month though, they saw people cutting the cord and going to data only. What was holding Cox back was iffy Net Neutrality laws that kept them from pushing their data over the competitions. However, Cox doesn't like to do anything first, so they looked to their big brother Comcast to ease the transition. First step was Contour 2, which was the change from local storage (with eSATA) to one that is cloud synced. The next stage is full cloud storage and retrieval. Whispers of that is coming by end of this year with 4K Video over IP coming later 2019. For more info, see this thread here.
Ahh makes even more sense. I love the idea of cloud "synced" storage. As far as "full" cloud storage, at this point, at least in my area, I think not just the hardware, but the infrastructure is just not ready for full cloud storage. It will be clunky and slow. For instance, I love my Apple TV, but as great as it is, it is "slower to the punch" on accessing content than just regular browsing through the HBOs and Showtimes and Starz and Cinemax channels (that's the first thing I do when I sit down to watch TV - even if I'm getting ready to watch a recorded show, I'll first browse through those channels, and it's smooth and simple and quick). Thanks again for all the info. I will check out that thread!
kusdane said: I love the idea of cloud "synced" storage.
Yea, I didn't know how else to explain it. All I know is Contour(1) used MoCA to network one master receiver with several clients. This let you have multiple master DVR boxes, or add eSATA to one for more storage. Contour 2 uses DOCSIS and data streams to connect the master DVR to the clients, but since it's synced to a account(cloud), and that account only has so much storage allotted, you can't normally have multiple masters. So in essense, I think Cox uses normal QAM for content retrieval(recording) but then a kind of half baked video over IP over DOCSIS for playback of that content to the smaller client boxes. This is all based on speculation though and would love anyone that knows better to confirm or deny.
It's like they finally got the MoCA ** to work well, and not interfere with my HSI (all kinds of packet loss when I first got "Whole Home DVR" back in probably 2013 or so? And every Cox tech had a different idea about the signal attenuation). And then they change it to "video over IP" like you said. Ugh!
Just got word from my wife leaving the Cox store, and we are at least getting our Record 6 and 3 receivers back (not actually our same boxes, but "new" ones). I told her at least we'll be back to where we were! Thanks again for all the info.