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Had Record 6 with 3 receivers for about 3 years. Started having audio and video skipping and freezing, so swapped to Contour 2 on advice from Cox tech.
Like taking a step backwards.
Voice control is gimmicky (like Siri on my iPhone which I rarely use)
Picture and audio are definitely degraded from Record 6 boxes on my 4K 65" with soundbar. I've played around with ALL the video and audio settings in the Contour 2 menus, and I can't get it back to the quality of the Record 6 (and I have an Apple TV and Blu Ray player that are still working great with my current TV and soundbar settings, so I definitely don't want to mess with those settings).
On Demand video and audio quality are even worse. Video stutter, and audio not synced.
I can also no longer program the remote to control my Apple TV (old Record 6 remote controlled 4 devices: cable box, TV, soundbar, and Apple TV).
Have to press "ok" after entering a channel.
Guide no longer has a thumbnail video.
"Last" button no longer just takes you to last channel - have to see and scroll through your last 10 channels.
Volume button on remote is in an inconvenient location.
Clock display small, and is either too bright, or not bright enough, from those settings.
NO CLOCK on receiver boxes.
So far, I'm at 2 thumbs down, and seriously considering switching back to Record 6, as long as they are still available.
Contour 2 is Comcast, which stinks. I would suggest swapping back if you can. It's not going to get any better.
Dude that makes complete sense about those boxes being from Comcast. I have worked in IT for the last 20 years, so I am not one who is adverse to tech upgrades. By all means, I'm all for hardware and software upgrades that improve or enhance a user's experience and performance.
It's absolutely unbelievable that Cox is pushing these boxes so hard. Cox basically has the monopoly in my area for residential HSI (can't beat their prices for the kind of throughput I get), so I've been with them for 18 years, and have always bundled my cable TV and landline phone, with Internet. The cable boxes have always been an improvement, going back to the basic SD boxes, to the first DVRs, to the HD DVRs, to the Whole Home DVRs, to the Record 2, and then the Record 6. Always improved in quality and UX. I usually research purchases, especially tech purchases, but didn't bother with this since I ASSUMED, like a dummy, that Contour 2 was going to be an improvement.
The comparison that comes to mind is like going from Windows XP to Windows Vista (or Windows 7 to Windows 8). Sure, it looks prettier (although not in this case, at least on my 4K TV), and has some gimmicks, but it's slower, buggier, non-intuitive, and previous functionality is actually missing!
I actually contacted Cox this morning, and they do still have the Record 6 boxes at all their stores. I'm at work today, but my wife is going to go swap them back at the same store, and I'll set up later. Will update with results later.
Rant over. Thanks for your info!