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Activate app on firestick

I am trying to activate the ID app on my firestick. I enter the code and then select Cox as my provider then the next screen gives me ...” forbidden and a code. I can’t get past this screen to finish activation.

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  • Do  you mean FIre TV? AFAIK Contour wasn't supported on Fire TV software. I heard it was coming for the Roku on Comcast, but nothing official for FIrestick. Did you read somewhere that it was supported?