Several days of problems with MSNBC

I'm in Baton Rouge, and I've had several freezes with MSNBC that continues.  I called tech support and got a message that more calls were coming in than usual.  So, I just reset my box.  But, that did nothing to fix it.  Every now and then, colored bars will come up.  Everyone sounds like they have the hiccups.  I'm really tired of this!  Also, today at my office, NBC was out entirely.  What is going on?