Playback error on all recorded shows

Question

After re-booting the Explorer 8240 HDC I'm getting a 'Playback error'.&nbsp; Can someone assist???&nbsp; Thanks....

becky · Answer

Hi Stewart H,

It sounds like there may be a bad sector on the DVR's hard drive. It’s possible that a recording error caused the stored DVR content to become corrupted. This would explain why you can record and watch new content, but why you can’t access previously recorded content. You might want to think about swapping out your 2-tuner Rovi DVR for a 2-tuner or 6-tuner Contour DVR.

Becky K.
Cox Support Forums Moderator

colleend · Answer

Stewart H, since rebooting the box does the same occur with new recordings?

stewart_h · Answer

Hi....thanks for your reply...Yes, I can record &amp; playback new TV shows, but no previous recorded shows will playback......

brianm · Answer

Is this just a couple recordings that were recorded around the same time frame or is it a bunch that you know have worked previously without any issue? It sounds like there could be something going on with the box itself.

stewart_h · Answer

BrianM:&nbsp;&nbsp;&nbsp; There are about 15-20 recorded TV shows from many different dates &amp; times and yes I have played them previously and saved them as well.........

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Playback error on all recorded shows

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