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I'm having trouble with my Mom's cable. She is 95 and I'm not sure what she does or how this happens. I find "Protected By.....(that can end differently on some channels) on with a dark screen on stations I know are in her basic package. It even comes up on Channel 4 which is the startup for cable. Any ideas. When she gets that she seems unable to move forward. I've refreshed the cable box, etc. Even called for assistance and no work was being done in the area.
I think the TV's "V-chip" has been enabled on the TV. You want to set it to TV-MA (so you can watch anything) or disable it all together. There should be a V-Chip or Parental Control option in the TV menu that you can get to with the TV remote(NOT Cox remote). For specific instructions, do you know what model the TV is?
If worst comes to worst, leave the TV unplugged for a few days from electricity and all the settings, including the VChip should reset to default. However this may cause other problems since other settings will have to be reconfigured.
It could be parental protection. You didn't mention the type of connection between your Mom's cable box and TV. I'll assume it's HDMI. It could be just a "handshake" issue between your TV and cable box. You've already rebooted your cable box, so, yes, try rebooting your TV by unplugging it for a minute.HDMI supports copy-right protection against piracy. Technically, it's called High-bandwidth Digital Content Protection (HDCP) and it's an authentication protocol. Your TV and cable box each have identification data and encryption keys stored on their chips. Before a cable box will send protected programming, it has to authenticate the data and keys on your TV. Somehow that step fails and it's probably what your Mom sees on her screen. I'm assuming the TV data and keys are corrupt.
It could be a faulty HDMI cable, faulty cable box, out-of-date firmware on the TV or a faulty TV. I'd try rebooting the TV before troubleshooting anything else. If the error messages persist, try updating the firmware on the TV. Thereafter, replace the cable box. Thereafter, replace the HDMI cable. What kind of TV is it?
It's a very old TV. My mom refuses to use a flat screen. It's always she's never touched it and she lives alone. Would you just unplug the TV to reboot (correct)? Otherwise I might get a new box. We are dealing with this multiple times a week. However, when this happens, it only happens on that TV not the other tiny ones she has.
it's an analog TV? You know...with a picture tube.
Yes, its one with the large back....I'm at work and can't call Cox but I think I will ask about a new box. My husband doesn't think she will allow me to put a flat screen in there. Thanks for your input. Someone said something about the TV control. We have that at our house to prevent her from mixing things up more. She only has the Cox control at her apartment.